Hilton Bournemouth

“Great room but not an entirely relaxing experience”

Positives: We had a great room with commanding views over central Bournemouth. The promised sea view was rather distant, but visible. Very nice swimming pool on site. So, quite a few positive elements to our stay, but there were also some negatives. These were mainly anything involving current sta… more

Positives: We had a great room with commanding views over central Bournemouth. The promised sea view was rather distant, but visible. Very nice swimming pool on site. So, quite a few positive elements to our stay, but there were also some negatives. These were mainly anything involving current staff of which there were too few. Areas for Improvement: Breakfast on Saturday and Sunday morning was quite stressful. It was not just that the restaurant was busy, but that there were guests who were clearly drunk at 9 o'clock in the morning who were being served more beer and forming a barrier to the restaurant. Once inside, despite the egg cook doing his best to meet the demand for omelettes, the breakfast choices were quite limited with no muesli or porridge. Added to this, there was one working but very slow coffee machine which was totally inadequate for the numbers. Staff did their best, but had insufficient resource. Communication was sometimes a problem. In our booking we asked for one bed with two single duvets. This had not been arranged and so we sent a note to reception via the app. The result was that we ended up with a total of four double duvets. Similarly on Monday we returned to our room at around 4pm to discover it had not been serviced. We mentioned this to reception and the reply was - 'you want your room serviced today?' This seemed to be a strange question and I could only reply that it had been serviced on other days. Eventually somebody from housekeeping was dispatched to service our room, but they insisted that they could not enter our room while anyone was in it. So we were banned from our room or balcony for the next twenty minutes. I can understand the rationale for this - to protect staff- but I have stayed in many hotels for many years and it was the first time I have ever been put to this inconvenience. Finally, it may be useful to note that the car park is up a steep hill with steps and no direct access to the hotel. It could prove problematic for someone with limited mobility although passengers can be dropped off and collected at the hotel entrance. If the weather is wet you need a coat or umbrella.

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“High hopes but disappointing”

We had high hopes for our 2 night stay but have been disappointed. Staff need to reconsider their approach and customer service as unwelcoming in their approach - reception and spa. We just felt like an inconvenience. Kian ( breakfast) and our maid were the only people to treat us to a smile and w… more

We had high hopes for our 2 night stay but have been disappointed. Staff need to reconsider their approach and customer service as unwelcoming in their approach - reception and spa. We just felt like an inconvenience. Kian ( breakfast) and our maid were the only people to treat us to a smile and welcome - Thank you !! We were surprised to have to pay a £50 per night room deposit as this was not mentioned on booking. Breakfast was disappointing and is much better at the Hampton next door The changing rooms in the spa look tired and need a good clean! Our room was nice enough but the twin beds were noisy with the slightest movement. We had one complimentary packet of cheap custard creams between 2 of us. The shower ( over bath) was disappointing and the head kept falling down. There were no complimentary cotton pads, ear buds etc. The lifts have a mind of their own and don’t necessarily go to the floor you requested without a journey up and down to a few other floors Would we stay again…. No! This was a treat stay away for 2 friends but was not value for money and we could get similar for cheaper nearby.

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