Hilton Bournemouth

“Highly recommended - excellent staff”

Stayed here for a couple of weeks in June on business + a weekend to explore the town. The hotel is very well designed, rooms look great for their age (10 years now), there are minor scuffs on furniture etc. but nothing major. Gym has lots of equipment, free weights, squat racks, a cable machine, p… more

Stayed here for a couple of weeks in June on business + a weekend to explore the town. The hotel is very well designed, rooms look great for their age (10 years now), there are minor scuffs on furniture etc. but nothing major. Gym has lots of equipment, free weights, squat racks, a cable machine, plus all the usual cardio pieces. The pool and sauna / steam room are also excellent and were never too busy in the afternoons or mornings despite the hotel being fully occupied. Only downside I would mention is communication with housekeeping staff - I required a top up of shower gel which took over 2 days to resolve; at first I thought the message hadn't been passed on to housekeeping, but when I came across 2 of the housekeeping staff and tried to tell them myself I realised they didn't understand a word of English, so it made more sense. The rest of the staff are what make this hotel excellent though! Sadly I didn't get his name, but a gentleman working at breakfast would always greet you with a smile, show you to your table, make sure you have everything you need; the omelettes at breakfast were the best I've had in a Hilton hotel (they use real eggs rather than the pasteurised ones in a carton). The executive lounge is diamond-only, and Ana Paula who worked there has been extremely attentive to make sure everyone had what they needed, and went out of her way to source drinks from downstairs a couple of times she ran out of a specific wine I liked - 5 star service. Finally Alessia at the front desk has been amazing, recognised me after the first week and offered a complimentary upgrade to a suite on my second week!

less

“Room perfect, room service was terrible”

The King Suite was wonderful, but room service was terrible. I phoned room service at 8.20 and let it ring for 4 minutes, then called 3 times again, let it ring and still no one answered. At 8.40. I went to reception and she said to order from the bar. All I ordered was a chicken Caesar salad. Went… more

The King Suite was wonderful, but room service was terrible. I phoned room service at 8.20 and let it ring for 4 minutes, then called 3 times again, let it ring and still no one answered. At 8.40. I went to reception and she said to order from the bar. All I ordered was a chicken Caesar salad. Went back to my room. At 9.45, over an hour later I went back downstairs and was told it had been sent up 5 mins ago, obviously that was a lie as I was in the room. Then someone else came over and said he was in the phone and outside the room now. So I said tell him to wait and I’m going straight back. No one was there. It was another 15 mins that it arrived. 1 hour and 40 minutes to get a cold salad.

less

“Not worth the money.”

The room we had was spacious and the bed was large. It had most amenities you need, but the bed itself was uncomfortable and creaked. Breakfast was good. I just don't think this hotel was worth £250 a night in June or any other time. I've been to spa hotels around the country and paid less than tha… more

The room we had was spacious and the bed was large. It had most amenities you need, but the bed itself was uncomfortable and creaked. Breakfast was good. I just don't think this hotel was worth £250 a night in June or any other time. I've been to spa hotels around the country and paid less than that but had a better experience. It just needed to have a better vibe and be a bit more comfortable. Staff need to cheer up a bit more as well!

less