Mercure Brighton Seafront Hotel

“Corporate Training Venue”

For 10 delegates over 2 days this was a fantastic venue to hold a course. Salah went out of his way to ensure we were looked after.

“An overall negative experience”

I recently stayed at this hotel as part of a group booking to attend a conference. Between 7 of us, we had very mixed experiences. Some people were in ‘premium’ rooms but were lacking the features associated with these types of rooms and some were not but did have those things, for example a coff… more

I recently stayed at this hotel as part of a group booking to attend a conference. Between 7 of us, we had very mixed experiences. Some people were in ‘premium’ rooms but were lacking the features associated with these types of rooms and some were not but did have those things, for example a coffee machine. The cleanliness of rooms was incredibly inconsistent. All rooms had thick dust in places. Some rooms had marks on the walls or dirty marks in the shower. There was a general feeling of a lack of care by cleaning staff. Some people put up the do not disturb signs but still had staff enter. I myself came back to find the windows wide open, which I had not done myself and which contradicted the signage telling us not to do this! Some people asked for cleaning that never was done repeatedly over multiple days. Breakfast was fine but could have been better with more options and was also in a small, cramped space. People had to be told to get their breakfast and then eat in either the bar or the lobby area. The restaurant was an odd experience when we ate there. We ordered and it took about twenty minutes for two of us to be told that they ‘couldn’t find’ an ingredient for my dish and didn’t have ingredients for another. The waiter seemed to want to rush us out of the restaurant too and kept sighing at us. When booking, people should be aware that there is the main hotel and then what is effectively an annex which is accessed through narrow corridors. We were placed in the annex, which I would best describe as a part of the hotel that is an afterthought. It was impossible to get a properly decent sleep each night because you could hear every noise from the corridor and the rooms either side of you. I was awoken at 4:30am every day by the alarm of someone in the room next door. The curtains didn’t fully close over the windows and there were lights in the courtyard that my room looked out onto, so it was strangely light during the night. Bizarrely, there was also only one usable plug socket in the room which was on the wall above the desk and therefore actually completely impractical. Staff on the front desk were friendly and did their best to assist, with the manager even coming to clean and inspect rooms himself when a member of our group complained, but there is an overall lack of high standards.

less