Arundel House Hotel

“Lovely hotel with traditional style”

The staff absolutely brilliant! The hotel full of characters, the design and layout are fantastic. Certainly I love it. The room I had is at the top floor ( kind of loft ) as l booked only for one person myself. It's gorgeous when the front and back windows open, the breeze was amazing especially w… more

The staff absolutely brilliant! The hotel full of characters, the design and layout are fantastic. Certainly I love it. The room I had is at the top floor ( kind of loft ) as l booked only for one person myself. It's gorgeous when the front and back windows open, the breeze was amazing especially when the temperature was 38 degree in a no air conditioning hotel. One view through the window is River Cam and Jesus Green. Also steps away from my daughter's college accommodation. It's the reason why I chose to stay here. Only thing is that no lift and no air conditioning for the whole of hotel, if you come here for summer, better to check weather first if you can bare the heat , and whether you are heavy travellers, I mean if you need lift up down the room with your luggages or personal health conditions. I m not heavy traveller myself this time, but my daughter was moving her uni stuff to a new accommodation, we had to move some of her stuff into the hotel room first, then later moving into her new accommodation after certain checking in time by college policy, so we were very struggling to carry the large suitcases up and down. Saying this, we d like to thank the staff from reception who offered to carry two large suitcases up to my room at the top floor when the temperature was 38 degree. As I was kind of in a shock about no air conditioning in a hotel for such high temperature and forgot to leave him a tip. I d love to do so if I visit again and see him. Anyway thanks the hotel and the staff very much for having me there few days. A very special thanks to the guy at the reception who helped us to get our two large luggages to my room. You are absolutely an amazing example to present your hotel. The way you treating your customers is very professional, thoughtful, kind and appreciated. Thank you.

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“Okay but not special.”

Having booked 2 consecutive nights but on different platforms the check in gentleman was extremely helpful in aligning them so we could have the same room for both nights. However, not possible to use security lock on room door so felt unsafe. Not possible to leave window open overnight as adjacent… more

Having booked 2 consecutive nights but on different platforms the check in gentleman was extremely helpful in aligning them so we could have the same room for both nights. However, not possible to use security lock on room door so felt unsafe. Not possible to leave window open overnight as adjacent to fire escape. A lot of noise from kitchen extractor fans early in the morning.

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