Village Hotel - Coventry

“Great stay and amazing staff!”

Staff were all amazing, very clean rooms. If you need extra hangers or towels they are happy to provide these for you. Bed is very comfortable. Lots of sockets for charging so no need to bring an extension socket. Room was lovey and cosy! Adrian at the front desk during our check in helped to sort… more

Staff were all amazing, very clean rooms. If you need extra hangers or towels they are happy to provide these for you. Bed is very comfortable. Lots of sockets for charging so no need to bring an extension socket. Room was lovey and cosy! Adrian at the front desk during our check in helped to sort out somethings that had been missed during the booking process, we think he is amazing!. We were given a quiet room and other extras thankfully to make our stay really lovely! Paul at front desk during the night shift went out of his way for me! I had to ask for peppermint tea bags at 5.30am due to sore tummy and he went out of his way to help! Great man! Also the added laugh which helped cheer me up. Our Sunday Easter roast was lovely, selection of meats, roast turkey, roast pork and roast beef and all the Trimmings. Portion sizes was huge and my partner was happy! although beef was a little tough.. but everything else tasted amazing. Thanks to the chefs and waiters for a quick and delightful service! Breakfast was nice. Clean and tidy area and staff were cleaning and ensuring food was available. Often I had been to hotels where breakfast is limited but they have plenty of options for children which was great. Buying the £50 gift card for £40 (for pub and grill) was very helpful! Download their apps for extra offers and discounts prior staying. They have dart boards, games etc, large screen to watch football and even cinema like seating. Great for footie fans! Booking dinner reservations is easy and I would suggest booking an early dinner time reservation as service is great when the are not as busy. Bar staff Tee and Kellon were great. In fact they even gave us Easter eggs as an additional bonus. Thank you!! Kids eat free which is great for families on a budget. Spa area was lovely, clean and if you time it right, you can pretty much have the sauna to yourself. Gym was large and lots of different workout machines to choose from. Spa staff were friendly and helpful. Changing rooms were large, spacious and again very clean! They have set times for children and adults meaning you can have a child free zone during specific hours. Which was great. Spa area is open from 7am till 9pm. Overall a great stay!! We had an amazing time Thank you! From us both! We look forward to coming back!

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“Pub and grill”

excellent service by Kellon at the pub and Grill

“Great room, expensive bar, chaotic when it comes to food...”

The place isn't visible from the traffic island but easy to find, with a pretty large car park - but that's probably due to the gym visitors. Check-in seemed simple enough: there's six self-service screens around the greetings desk so it's possible to self-manage without queuing: our room was on t… more

The place isn't visible from the traffic island but easy to find, with a pretty large car park - but that's probably due to the gym visitors. Check-in seemed simple enough: there's six self-service screens around the greetings desk so it's possible to self-manage without queuing: our room was on the first floor, just past the lifts, so was easy to find. The door leading to the lifts kept banging shut (we mentioned it to a cleaner who just shrugged) but fortunately it was possible to set it open (a controllable fire door that will self-close when the alarm rings) so we didn't get banging all through the night. The room itself was good, quite warm upon arrival so we switched off the wall heater and left the windows ajar all day - being nicely woken in the morning by the smell of grilling bacon and sausages! The twin beds felt a bit high-placed but were very comfy and I slept pretty soundly over the course of my two-day stay. I liked the power points near the bed, along with USB sockets; being a dark colour (in keeping with the general theme of things) you've got to stare closely to make out the fittings. It was possible to link to the TV to stream content, but out of three devices the TV would only work with one phone. The bar isn't cheap; as there's no other place to go it felt like pricey airport facilities (it's possible to get the Village App for a discount). Our weekend booking came with breakfast included both mornings and a 50 quid pre-paid voucher (given the price of meals there it's easy to burn through) which didn't include any drinks. There's no table service; diners are invited to scan a QR code and order online, but I'm not sure reception had communicated just how many room bookings had been planned for that weekend as waitstaff and kitchen seemed to struggle with getting orders fulfilled - delivery seemed quite slow. Nonetheless, my steak and chips (when it arrived) were great that night, can't fault it. The next morning's breakfast service seemed a bit chaotic. At 0900 there were many uncleared tables (only seemed to be two people running around the restaurant) and most cooked ingredients empty, nobody monitoring the breakfast bar. Eventually it got refilled, but again the number of diners appeared to have caught them unawares. For a venue, there's plenty of rooms and the layout was quite well done: I heard much of the staff were on-hand to help get things setup. The bar at the back of the Works room only stocked bottles (no draught) and there were reports that the draught beer at the secondary bar tasted off, so we stuck to the main bar which still got through orders quite quickly, despite the number of drinkers. Saturday evening things got pretty haphazard with a meal order. It was placed just before 1830 but over the next 45 mins others on my table had eaten and left whilst we were still awaiting drinks. When we drew it to the attention of a waitress who investigated, she discovered two items we ordered were unavailable so the whole order (drinks included) was cancelled without notification: not even the kitchen nor waitstaff being made aware. We eventually got drinks and a replacement meal, but by that time it was a good 90 mins after the table reservation time. I was told the manager would remove whole order from the bill, but my card has still been charged (meaning they billed me over 30 quid for a sharer plate of nachos) Breakfast the next morning seemed better: there were more staff on so tables were cleared and relaid more quickly, and items replenished faster (although still nobody checking - beans were out). We'd had a note about an unpaid bill pushed under the door requesting to check with the lobby desk but when bringing this to their attention, they checked then just tore it up, explaining it was another app glitch. I'll stay there again, but the experience with their web ordering doesn't fill me with much confidence, and I'll probably not go for that pre-paid package deal.

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“Convenient for a one off stay”

This hotel was chosen due to convenience for a local event. Common areas and facilities in the hotel are excellent however the rooms are poorly designed. The rooms are dark , without adequate lighting. The temperature of the room is so warm, way too hot. The bathroom did not have working extracto… more

This hotel was chosen due to convenience for a local event. Common areas and facilities in the hotel are excellent however the rooms are poorly designed. The rooms are dark , without adequate lighting. The temperature of the room is so warm, way too hot. The bathroom did not have working extractor fans. Front of house staff seem terrified when you ask them a question and dont know the answers. Bar staff are great. Would not stay again.

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