Premier Inn Halifax Town Centre

“Brilliant customer service but system issues in Halifax”

I've recently been to Premier Inn Town Centre twice last week and this. On two occasions I have been brilliantly helped at reception, by a young woman called Millie in very difficult circumstances. On the first occasion it took nearly an hour to book me in and I think that was because I made a coup… more

I've recently been to Premier Inn Town Centre twice last week and this. On two occasions I have been brilliantly helped at reception, by a young woman called Millie in very difficult circumstances. On the first occasion it took nearly an hour to book me in and I think that was because I made a couple of slips in that time typing info in on a mobile phone which many people find difficult, including me. Millie was brilliantly patient, helping to do some of the typing with great efficiency, all the while thinking about me as an individual, needing a bit of support to get a booking done. Her patience was saintly and eventually she got the job done. All the while, a fire alarm that needed fixing was intermittently going of right next to her and she didn't miss her stride once. This was amazing. Again, I visited today and found Millie working in her usual cheerful manner, being just as helpful as previously. While I was trying to give feedback to yourselves about my stay I noticed that the internet connection in the foyer seemed weakest at the reception desk. I find that hard to believe - wouldn't the place you'd want the signal to be strongest be in reception, so you get customers in as quickly as possible? It must be an issue for people there who are trying to do there job efficiently. Finally I had to leave the building to finish doing feedback with trip adviser and I only had one phone with me which meant that after I'd spent some considerable time accessing trip advisor and needed to typed in an access code that was emailed to me, I couldn't because, well because I couldn't work out how to do it - I've tried to do it before and failed repeatedly because leaving an app to get an access code from an email seems to close the app which starts sending me round in circles. You will see I have made the effort to send the feedback because I want Millie's excellent efforts to be rewarded. I also wanted to give you feedback on your systems to see if they can be improved. Too often when comms and other tech system are at issue, the comms seems to be the customer and the customers and the company employees can all go to hell. This is the wrong way round. Could you please try to sort it. By the way, I still love the hotel. The views in particular, are fantastic. Thankyou for an excellent stay.

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