Premier Inn Ipswich Town Centre (Quayside)

“Good hotel, great service, poor systems”

Great staff who worked particularly hard to ensure we had a good stay, especially at breakfast. However, you need to sort out your booking / reservation system - was a disaster!

“Leanne”

Ideally placed hotel. Not a fan of the automatic check in kiosks as they never seem to work. And true to form this one wouldn’t pick up the QR code. But many thanks to Leanne who checked me in manually, (as it should always be), and sorted out all my requests. Five stars for Leanne. Polite and ex… more

Ideally placed hotel. Not a fan of the automatic check in kiosks as they never seem to work. And true to form this one wouldn’t pick up the QR code. But many thanks to Leanne who checked me in manually, (as it should always be), and sorted out all my requests. Five stars for Leanne. Polite and extremely helpful.

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“Usual Premier Inn Experience, mostly good, and very good value.”

We enjoyed our one night stay at Ipswich Quayside, having a nice meal and drink at a local restaurant Bistro on the Quay, and the wine bar above, both of which we would recommend. We later had a pleasant walk along the River Orwell south of Ipswich. The room was standard, good quality and staff … more

We enjoyed our one night stay at Ipswich Quayside, having a nice meal and drink at a local restaurant Bistro on the Quay, and the wine bar above, both of which we would recommend. We later had a pleasant walk along the River Orwell south of Ipswich. The room was standard, good quality and staff were friendly, helping with check-in in particular. The main negative was a faint damp / mouldy smell in the room. It wasn’t so strong that we asked for a different room - we did open the windows which helped, but at night it was too noisy from the road traffic. The room and bathroom were all very clean so not sure of the source – possibly the ventilation (the room didn’t have air con but what looks like air con but is just a heater with vents). The road traffic was a little noisy even with the window closed, but not too bad overnight, so we slept well – the bed was very comfortable as usual. We probably should have requested a quieter room on a higher floor (we were on the 2nd). Breakfast was the usual good value Premier Inn offer, served in a pleasant room, with local pictures and some views of the marina. We didn’t have to wait. We used the parking under the hotel for £9 a night which was very convenient, though we did turn too early when approaching the hotel and ended up in a local traffic jam and one way system, wasting 15 minutes! Given that, it would be good to be told on exactly where the entrance is in advance – the email we got said “… opposite the ABP Port of Ipswich turn off. The entrance can be identified by the small purple sign for Premier Inn.” Not knowing the area I saw a sign for ABP port and turned down the first street – I should have gone another few yards and turned in directly from the main road – knowing the actual road name where the entrance to the car park is would be useful.

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