Holiday Inn Express London-Royal Docks, Docklands By Ihg

“Excellent customer service”

While relatively standard in amenities for what’s to be expected at this price bracket (though the 24 hour bar is a nice extra), the experience at this particular hotel is elevated by the staff being helpful and approachable. I would like to particularly shout out Tyrique for being the epitome of p… more

While relatively standard in amenities for what’s to be expected at this price bracket (though the 24 hour bar is a nice extra), the experience at this particular hotel is elevated by the staff being helpful and approachable. I would like to particularly shout out Tyrique for being the epitome of professionalism and friendliness. He continuously went above and beyond at every interaction. The only minor inconveniences were a subpar coffee machine at breakfast and the exterior building of the hotel looking like a temporary building for a vaccine centre from 2001. Outside of that I experienced a clean, tidy, well-equipped budget hotel in a fantastic part of town.

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“One night comfy stay in London”

Really comfy and staff were excellent - catered for a coeliac in the free breakfast and had a bottle of prosecco in the room as we were celebrating a birthday

“Good service”

Mida was very helpful and welcoming.

“Not quite meeting the advertised standards”

We only booked this hotel based on the Booking.com information in a hurry since our B&B was cancelled on short notice two days before our departure. We arrived at the hotel expecting monitored customer parking and EV loading capabilities. The parking behind the building showed CCtV cameras but did… more

We only booked this hotel based on the Booking.com information in a hurry since our B&B was cancelled on short notice two days before our departure. We arrived at the hotel expecting monitored customer parking and EV loading capabilities. The parking behind the building showed CCtV cameras but did not feel comfortable. When checking in, we asked if we could park in the front which was denied with respect to blue badge parking only although there were some spaces available without the badge. Unfortunately, our car got burgled on the last night and when we requested CCTV footage of the incident we were only then informed that the camera data was only accessible with an incident code to be issued by the police. The parking lot was not monitored live. We had left our registration details electronically and on paper upon checkin. However, the hotel staff was unable or unwilling to inform us of the burglary although they had been notified by a witness before until we found out ourselves later. The manager even told us that he would personally never park his car anywhere near. This left us shocked as we had booked the hotel that advertised secure parking and we would have liked to have had this information before. The receptionist furthermore informed us that an extension of the hotel was to be developed on the carpark next year anyway. The rest of our stay was average. Our room was tidy but appeared to need some TLC. A reported blocked drain in our room could not be remedied during our stay for which we received an apology, some candy and a voucher for three drinks at the bar. The staff actively tried to find an alternative but none was available since the hotel was fully booked. The breakfast was OK for the price. Taking all this into consideration, we will not book this hotel again.

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