Novotel London Brentford

“New and convenient”

The Novotel Brentwood is a new contemporary and clean hotel convenient to the underground and rail lines into the city. We slept in more than 10 beds during our tour of England and the Novotel had the most comfortable beds of all. The staff who cleaned and refreshed our room each day did an amazing… more

The Novotel Brentwood is a new contemporary and clean hotel convenient to the underground and rail lines into the city. We slept in more than 10 beds during our tour of England and the Novotel had the most comfortable beds of all. The staff who cleaned and refreshed our room each day did an amazing job. The on-site restaurant offered tasty pizza and decent burgers. We did not eat breakfast at the restaurant because they were hosting a youth football event and it was just too crowded. The hotel is not without it’s negatives, however. We were in England during a warm, but not hot, weather pattern. I inquired about the air conditioner upon arrival because our room was very warm. Instead of looking into the problem, they sent someone up with a fan. After spending a really warm night with a very loud fan, I inquired again on day two. As far as I know, no one looked into it. After spending another very warm, loud night I complained and this time a maintenance person came to inspect the unit. The maintenance person told us that we were lucky because there were other rooms that were even warmer than ours and that this is as good as it’s going to get (it was 22° C, warmer in our room than outside). He offered to send up a second fan. This was really disappointing. Additionally, if you are using the parking garage you must remember the scan the QR code in the lobby each day (you can’t pay for more than one day) or you’ll be fined. I didn’t get fined but it’s inconvenient. That said, along with being new and clean the hotel is just off the motorway, a one mile walk to the Underground and a ½ mile walk to the train. There is a Sainsbury’s Local next door and a coffee shop across the street.

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“Nice stay - met our needs”

First, the good stuff - friendly staff, safe area, clean surroundings, comfortable beds, nice breakfast, great coffee. The hotel was just what we were looking for in the neighborhood where my daughter lives, and was walkable to her flat, so that was a bonus. I would stay there again on my next vi… more

First, the good stuff - friendly staff, safe area, clean surroundings, comfortable beds, nice breakfast, great coffee. The hotel was just what we were looking for in the neighborhood where my daughter lives, and was walkable to her flat, so that was a bonus. I would stay there again on my next visit just for those conveniences. As for the bits that were not 5 star - there was a slight odor of sewage in the room, one time it actually woke me up. If we kept the toilet seat down it was quite improved. The see-through, albeit cloudy wall between the room and the bathroom caused a bit of awkwardness from time to time, as we were 2 friends traveling. Knowing that one could see a silhouette of the other showering was a bit angsty. (That's when I headed downstairs for some of that good coffee). In another situation, I had to shower in the dark because my friend was sleeping right next to the wall, and if I'd have turned on the light it would have awakened her. I don't know if there are options to select a room without that feature but I would certainly do so next time if that's a possibility.

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“Adequate hotel”

Good hotel could be improved arrived to watch a Wembley final and parked up parking is £15 a night quite expensive and you can only park in spots marked H very limited spots we arrived back from Wembley and my daughter wanted to use the pool and we were told you could not and must be pre booked we… more

Good hotel could be improved arrived to watch a Wembley final and parked up parking is £15 a night quite expensive and you can only park in spots marked H very limited spots we arrived back from Wembley and my daughter wanted to use the pool and we were told you could not and must be pre booked we were not informed of this prior to arrival which I think would be useful for people the breakfast cost is 21.50 with children free which for the two nights we stayed comes to £86 which I feel is excessive we went across the road to premier inn and got breakfast for £10.99 each and children free the rooms were adequate cool And comfortable as it was a heatwave done staff were very helpful on reception other not so especially regarding the pool would probably not stay again but if you get good price is adequate for stay into London

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