Premier Inn Portsmouth Port Solent

“Could have been better”

We are disappointed with our stay this time at this specific premier inn. We had to book 2 rooms as our youngest can no longer fit in a cot. And therefore specifically chose this hotel as it had connecting rooms. Prior to making the booking Alan has informed me that interconnecting rooms were avail… more

We are disappointed with our stay this time at this specific premier inn. We had to book 2 rooms as our youngest can no longer fit in a cot. And therefore specifically chose this hotel as it had connecting rooms. Prior to making the booking Alan has informed me that interconnecting rooms were available and confirmed that they were the rooms with the door between the sharing wall. This is ideal for our family of 5. He advised to book on the website then call back with reference so he can add the notes of our request. When calling the hotel on the day of arrival around 4.30-5pm I was told that we only had one of the 2 connecting rooms as the other one was given to another family from yesterday. This was really disappointing as we were promised this. We had our luggage packed so we could easily access our belongings. This has really messed things up for us. The break of our family between 2 quite far apart rooms. Having to divide everything between the rooms. This is not ideal especially with young children and having to be alone to cater to their needs. The hotel duty manager couldn't do much as the room had already been allocated and he tried but issuing room 121 and 129 was not an easy take. He also offered complimentary breakfast but that doesn't resolve the issue and the hassle of splitting out 1 bag between 2 far apart room and splitting the family up as well. One of the rooms bathroom weren't cleaned properly and no housekeeping was available to clean the toilet before our stay.

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“Experience let down by unprofessional and unwelcoming staff”

Handy location with the consistent standard of accommodation (eg comfy bed and clean) one always enjoys with Premier Inn. The aircon was fantastic and I loved the walk in shower; so much better than a shower over a bath. The attitude and behaviour of the employee on arrival was not good. I arrived… more

Handy location with the consistent standard of accommodation (eg comfy bed and clean) one always enjoys with Premier Inn. The aircon was fantastic and I loved the walk in shower; so much better than a shower over a bath. The attitude and behaviour of the employee on arrival was not good. I arrived around 11pm just as a man had gone through the front door to the reception desk. The employee at reception kept me waiting outside despite it being obvious I also wanted to get in. When she eventually released the door (I had to shout my surname through the intercom first) she offered no smile or greeting of any kind. She gave me my key card and said my room number out loud, despite it being written down on the slip she gave me. There were other people within earshot in the reception area by this point, and as a woman travelling alone I felt very uncomfortable. It’s standard practice in hotels these days not to read the room number out loud, so why wasn’t this protocol followed? Service at breakfast next morning was also a bit lacklustre. Despite it not being very busy I had to wait some minutes before someone came to the waiting point. There was no friendly greeting or even a smile. There were a number of tables uncleared, and even when the dishes were removed, they weren’t wiped down. The food was just ok - not really hot enough, but it tasted alright. Disappointed to find there was no non-dairy milk; this should be a fairly standard item.

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“Disappointing but convenient.”

Location was good for an early ferry. Appearance on arrival wasn't great as there was an overflowing skip in car park, and a boarded up Pizza hut right next door. Check-in terminal doesn't allow early check-in so had to call staff as none present. Afternoon staff were lovely. Room was clean and com… more

Location was good for an early ferry. Appearance on arrival wasn't great as there was an overflowing skip in car park, and a boarded up Pizza hut right next door. Check-in terminal doesn't allow early check-in so had to call staff as none present. Afternoon staff were lovely. Room was clean and comfortable. All ate in restaurant which was empty, 2 members had caleslaw (tasted off) and were ill next day. Dining experience wasn't great for noise from kitchen. Free breakfast option wasn't used due to early ferry check-in.

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