Holiday Inn Express Warwick - Stratford-Upon-Avon By Ihg

“Josh & Kelly. Excellent service.”

Excellent stay / Experience Josh reception and also serving at the bar VERY Friendly, Helpful and Kind, Josh went above and beyond been helpful, I.e offered a fan just from a conversation not a complaint or anything other than a conversation. JOSH is a credit to the Company, excellent customer ser… more

Excellent stay / Experience Josh reception and also serving at the bar VERY Friendly, Helpful and Kind, Josh went above and beyond been helpful, I.e offered a fan just from a conversation not a complaint or anything other than a conversation. JOSH is a credit to the Company, excellent customer service skills. Also Kelly, Kitchen service, a credit to the Company too, VERY good at her job, Friendly and clearly customer service also matters to Kelly in her job role. Excellent service all round. Would highly recommend. Kind regards. D.Harvey.

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“Exceptional Staff Make All the Difference”

The Holiday Inn Warwick is a clean, comfortable hotel that does exactly what you need it to. While the facilities are good, it's the staff who truly elevate this hotel and make it stand out. A special thank you to Donna, Helen, Leah, Sadie, and the rest of the team. Their commitment to outstanding… more

The Holiday Inn Warwick is a clean, comfortable hotel that does exactly what you need it to. While the facilities are good, it's the staff who truly elevate this hotel and make it stand out. A special thank you to Donna, Helen, Leah, Sadie, and the rest of the team. Their commitment to outstanding customer service is second to none. Nothing was too much trouble, and they went above and beyond to make sure we had everything we needed. They were especially wonderful with the children, making them feel genuinely welcome throughout our stay. It's rare to come across such a friendly, caring, and professional team. Their warmth and dedication made a real difference to our experience. I would highly recommend the Holiday Inn Warwick and wouldn't hesitate to stay here again. Absolutely awesome!

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“Would I stay again…probably not.”

We checked in while visiting Warwick and catching up with friends. On arrival, we were told we’d been allocated a twin room. As a couple, I asked if we could change to a double, but was told no. It wasn’t ideal, but we accepted it. The lift was out of order, which we already knew about, and thankf… more

We checked in while visiting Warwick and catching up with friends. On arrival, we were told we’d been allocated a twin room. As a couple, I asked if we could change to a double, but was told no. It wasn’t ideal, but we accepted it. The lift was out of order, which we already knew about, and thankfully we were only on the first floor. The room itself was basic but perfectly acceptable for what we expected. The twin beds could be pushed together to make a double, which worked well enough. However, when I went into the bathroom, I found hairs in the shower from the previous guest. The Dove toiletries were a nice touch, but the lack of cleanliness was pretty unpleasant. The lighting in the room was also disappointing. There was no main ceiling light, just bedside lamps and a desk lamp, making it really difficult to do my makeup. The bar is advertised as being open 24 hours, but the same staff who check guests in are also serving the bar and restaurant. That means if there’s a queue at reception, don’t expect to get a drink anytime soon. The beds were comfortable and we slept well, but the hotel became very noisy from around 7am. Breakfast was the biggest disappointment. We arrived at around 9:15am and were told there was a 30-45 minute wait for a table, despite breakfast finishing at 10am. We waited in reception, but there were queues of guests everywhere. In the end we sat in the reception area and just decided we would eat breakfast there. The breakfast itself was very basic, with the usual bacon, sausages, cereals and toast. Everything was crammed into a very small serving area, and they repeatedly ran out of food, cutlery and other essentials. Despite the chaos, not a single member of the restaurant team acknowledged the situation, apologised for the delays, or checked whether everything was okay. Overall, the hotel is conveniently located for both Warwick and Stratford, and the 24-hour McDonald’s next door is definitely a bonus. However, while the location is good, the cleanliness, poor organisation at breakfast and lack of customer service mean I probably wouldn’t choose to stay here again.

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“Good hotel terrible breakfast”

The hotel was nice and the staff were friendly but the breakfast was shocking. There were not enough staff on so they ran out of food and when it came there were no plates and cups. The food was overcooked and dry and not great quality.