The Oakley Court

“A wonderful hotel with lovely staff. It’s situated beautifully and is one of the most peaceful places you could wish”

A wonderful hotel with great staff

“Beautiful countryside gem”

We just returned home from an exceptional stay at Oakley Court! The hotel is beautiful and incredibly tranquil - it didn't take long to appreciate the calm ambiance after leaving the chaos of our children! What really stood out though was the attention to detail and the level of service. Every memb… more

We just returned home from an exceptional stay at Oakley Court! The hotel is beautiful and incredibly tranquil - it didn't take long to appreciate the calm ambiance after leaving the chaos of our children! What really stood out though was the attention to detail and the level of service. Every member of staff we encountered was attentive, friendly, and genuinely committed to making the stay memorable. We will be back!

less

“Could have been magical — ended up being just okay”

Beautiful on the outside, let down by the details — 3/5 We stayed here as a birthday treat and left feeling like it could have been so much more than it was. Check-in set the tone a bit, honestly. We arrived at 3:40 — forty minutes after check-in was supposed to open — and our room still wasn't re… more

Beautiful on the outside, let down by the details — 3/5 We stayed here as a birthday treat and left feeling like it could have been so much more than it was. Check-in set the tone a bit, honestly. We arrived at 3:40 — forty minutes after check-in was supposed to open — and our room still wasn't ready. There wasn't much of an apology, just a vague suggestion to head to the bar. We ended up sitting outside instead, which was actually lovely, really peaceful overlooking the river. But when we went back to ask again there was barely any communication, a bit of awkward standing around, and then suddenly our room was ready. It just didn't feel like a warm welcome, especially for a special occasion. The room itself was genuinely gorgeous though — really spacious, beautifully styled, huge bed. No complaints there at all. The spa is where things fell apart for me, because that was a big part of why I booked. It was dated and, honestly, not very clean. Nowhere near the standard of the rest of the hotel. The in-room handbook didn't help either — no info on spa practicalities, no opening times for the restaurant. We only found out the River House closed at 6pm when we called to book, by which point we had less than an hour. The real kicker though was the next morning. We'd planned to have lunch in the grounds — it was my birthday, the whole point was to enjoy the space gardens and spa — and we were told the entire hotel had been bought out by a corporate event. No lunch, no access. If that had been mentioned at the point of booking I simply wouldn't have booked. It felt like a pretty significant thing to not flag to guests. For £309 for one room - I would have expected more. The grounds are beautiful, it's brilliantly dog friendly, and the rooms are a real treat. But the customer service needs work, the spa needs serious attention (even just a good regular clean!), and guests deserve to know when their stay is going to be significantly affected by a private event.

less