The Montcalm London Marble Arch

“Exceptional customer service”

The Montcalm Hotel exceeded my expectations with its impeccable service and luxurious amenities. During my stay, I had the pleasure of interacting with Camelia, the manager on duty, who went above and beyond to address my concerns regarding the spa services structure. I expressed my dissatisfacti... more

The Montcalm Hotel exceeded my expectations with its impeccable service and luxurious amenities. During my stay, I had the pleasure of interacting with Camelia, the manager on duty, who went above and beyond to address my concerns regarding the spa services structure. I expressed my dissatisfaction regarding the spa only offering 30 minutes complementary use of the spa facilities. I explained this is unusual for such a prestigious hotel. Camelia was kind to explain the structure and encouraged me to return. I would have given a rating of 3/5 but her helpfulness and support truly enhanced my experience, making it a memorable stay at The Montcalm.

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“Hidden gem revealed ”

Stayed for two nights and let's start with the negative, the hotel itself is under refurbishment and is closed, and the sign to say where to go is not obvious, if it was on the front door of the hotel it would be helpful. The sign, which is waterlogged and smudged, says go to a hotel opposite at... more

Stayed for two nights and let's start with the negative, the hotel itself is under refurbishment and is closed, and the sign to say where to go is not obvious, if it was on the front door of the hotel it would be helpful. The sign, which is waterlogged and smudged, says go to a hotel opposite at number 31. Unfortunately, number 31 looks like a house and does not have any hotel sign on outside. Now, for the good news, once you go through this door, a hidden gem is revealed. This hotel is excellent, reception is very friendly, and rooms all are to a superior standard. All rooms have great WiFi and amenities to a high standard with fresh fruit in the room. I only used the breakfast service due to other commitments. Breakfast was really wonderful with great and very good service. All in all, I look forward to a return visit.

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“Excellent location”

Excellent location. Main hotel being refurbed so stayed in sister hotel opposite. No sign to make this obvious just looks like a house. Arrived early and room ready which was a bonus. Has pre-paid for breakfast as assumed would start at 6-30am like every other hotel but it was 7am so had to s... more

Excellent location. Main hotel being refurbed so stayed in sister hotel opposite. No sign to make this obvious just looks like a house. Arrived early and room ready which was a bonus. Has pre-paid for breakfast as assumed would start at 6-30am like every other hotel but it was 7am so had to skip due to early start. Room clean with everything you need but very small and no double glazing so noisy. Water,tea and coffee and high end toiletries (Elemis) were restocked during stay which was a nice touch. Short walk from Oxford street. Looking forward to getting back into the main hotel after the refurb which will be a step up.

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“Disappointed ”

I was quite excited to be staying at this hotel but was disappointed with the experience. An upmarket hotel in Marble Arch, stone's throw from Hyde Park and around the corner from Oxford Street making the hotel quite convenient for walking to most touristy spots. Check in was efficient but room h... more

I was quite excited to be staying at this hotel but was disappointed with the experience. An upmarket hotel in Marble Arch, stone's throw from Hyde Park and around the corner from Oxford Street making the hotel quite convenient for walking to most touristy spots. Check in was efficient but room had not been prepared properly. Bath robe had to be asked for despite this being on the checklist when I booked online. Maintenance man had to show me how to use room safe and how to flush the toilet as toilet just continued to "run"". Bowl of fruit arrived like 30 minutes after my arrival. Breakfast choices were minimal with no variety and when trying to engage with concierge and front line staff on my issues - they got on the defensive and said they can't speak English. In fact all staff did not speak English well and struggled with language. Breakfast at 25 pounds was overpriced for the lack of variety.

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