Loch Ness Country House Hotel

“Beautiful Property, Disappointing Communication”

This is a beautiful property in a peaceful, bucolic setting. We stayed in one of the cottages on the grounds, which was clean, comfortable, and a lovely place to relax. The location itself is charming and has a lot of potential. Unfortunately, our experience was overshadowed by a significant lack … more

This is a beautiful property in a peaceful, bucolic setting. We stayed in one of the cottages on the grounds, which was clean, comfortable, and a lovely place to relax. The location itself is charming and has a lot of potential. Unfortunately, our experience was overshadowed by a significant lack of communication. When we checked in, no one told us that the cottage had no internet, television, or phone service due to an outage. Because the cottage is separate from the main hotel, I had to walk back to the front desk to find out why nothing was working. The staff was unaware (I suppose they don't check the cottage utilities often) and said they would look into it. A few hours later, after not hearing anything, I phoned from my cell and was told there was a problem with the internet in the cottage and there was nothing they could do that evening. Honestly, I was disappointed that they seemed unconcerned, offered no apology, and made no effort to accommodate us or suggest alternatives. As an international traveler, I depended on internet access to plan the next leg of my trip and complete some work, so this was more than a minor inconvenience. While outages can happen anywhere, guests should be informed at check-in and treated with empathy when an important amenity is unavailable. When we checked out the next morning, no one asked how our stay had been or acknowledged the issue. One last detail: I booked this through Hotels.com and tried to publish my review there but the review was never published and Hotels/Expedia could not offer a solution. Seems they did not want my review published. If you're looking for a quiet, scenic getaway, the property itself is lovely. However, I hope management improves communication with guests and customer service when unexpected problems arise. A little transparency and concern would have made a significant difference.

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“Bit of a let down”

For a Special Occasion this hotel was disappointing. A nice building and nice gardens. The downstairs reception area was welcoming as were the staff. It was the room that was so disappointing. Very old furniture past it’s sell by date broken blinds radiator not working wardrobe wont shut as hangers… more

For a Special Occasion this hotel was disappointing. A nice building and nice gardens. The downstairs reception area was welcoming as were the staff. It was the room that was so disappointing. Very old furniture past it’s sell by date broken blinds radiator not working wardrobe wont shut as hangers too wide cracked bath and taps broken. Must be the room kept for one nighters. At todays prices all rooms should be functioning well for the guest. Otherwise the food was very good and the few staff we saw were very polite.

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“In need of a make over and good cleaning.”

The hotel was in desperate need of a face lift. The carpets, furniture, etc were dirty and worn. The breakfast was average. The water stopped completely several times while showering. The bathroom floor had not been washed nor had the room carpet been vacuumed. The mattress was worn and not very co… more

The hotel was in desperate need of a face lift. The carpets, furniture, etc were dirty and worn. The breakfast was average. The water stopped completely several times while showering. The bathroom floor had not been washed nor had the room carpet been vacuumed. The mattress was worn and not very comfortable. The setting was very pretty. The staff was friendly and helpful. The hotel was only a short cab ride into Inverness costing approximately 13 pounds. This hotel was not worth the money.

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“Beautiful but disappointed”

Beautiful surroundings and grounds, in a lovely building. Dining area was quite cramped together and food was not great . The bar is very reasonable Service was quite stressed and rushed but was quite busy Not sure if would return again