Stapleford Park Country House Hotel And Sporting Estate

“Beautiful hotel and gardens, but stiff and distant service”

Firstly, this hotel is absolutely stunning, I was blessed with gorgeous weather so spent the majority of my time in the gardens. My room was lovely with a huge bed and housekeeping kept it really clean! Food was ok but restaurant very overpriced and with a stiff atmosphere. Eat at the all day di... more

Firstly, this hotel is absolutely stunning, I was blessed with gorgeous weather so spent the majority of my time in the gardens. My room was lovely with a huge bed and housekeeping kept it really clean! Food was ok but restaurant very overpriced and with a stiff atmosphere. Eat at the all day dining bar and get outside if you can, excellent food and less awkward! Cooked breakfast was delicious, but it was hit and miss if the fruit or pastries were going to be available. There is very little information available about the hotel and area. I expected a booklet or info sheet in my room with details for breakfast, check out, wifi, food options etc but no info - not sure if this was just a mistake with my room. It’s such a beautiful historic building with lots of rooms to explore downstairs, but no info about what they were used for or who owned the house historically etc. It might be a nice idea to put some fact sheets about the history of the hotel? I asked a couple of people for maps as I had been interested in exploring the 500 acres, but was just pointed to a small map on the reception desk and told most the land was private but just to follow the gravel paths. Definitely not 500 acres available to explore, but the gardens are beautiful and very well kept. There isn’t much atmosphere here, it felt like they just wanted dinners and drinks finished and everyone back up to our rooms. Not many people sat around, I was never asked if I wanted a drink or how I was, how the trip was etc. I booked a taxi last night with receptionist, she called me quickly in my room to tell me it was sorted. Unfortunately the taxi didn’t show up this morning, which I don’t blame them for at all. However I was then just handed a list of numbers and 3 members of staff just watched as I kept calling 6 or 7 companies and got increasingly more emotional and anxious about my train. No one asked if they could call anyone, or offer me a seat while I waited, or a glass of water. They saw me stand outside with my bag, clearly trying not to cry for half an hour waiting for a cab and no one said anything or offered any service. Overall, a beautiful hotel but they need to work on service. I wouldn’t recommend for other solo travellers, as there is a stiff atmosphere, and the team were polite but not friendly (Irish blonde girl last night the exception, was nice to have a smile and bit of a joke) I am a young female who travels alone a lot, so really appreciate a hotel who make me feel safe and comfortable, and unfortunately this isn’t it.

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“Nice hotel, very disappointing evening meal.”

Lovely hotel but the restaurant had a very limited menu choice and the meal we had was very poor. The steak was undercooked and had absolutely no taste. £8 supplement for 3 small broccoli strands. Breakfast was good but around £170 for a two course dinner for two was way overpriced.