Cricklade House Hotel, Sure Hotel Collection By Best Western

“Lovely venue, disability facilities reviewed”

Beautiful venue, ample parking, amazing staff and the restaurant food was incredible. The chef clearly has a passion for creating delicious food, and was able to cater for our dietary requirements (coeliac, dairy free, alcohol free). Although the bar doesn't have a mocktail menu, we discovered th… more

Beautiful venue, ample parking, amazing staff and the restaurant food was incredible. The chef clearly has a passion for creating delicious food, and was able to cater for our dietary requirements (coeliac, dairy free, alcohol free). Although the bar doesn't have a mocktail menu, we discovered that they are very good at making mocktails on request. We can recommend the virgin mojito! Our visit was to attend a wedding held at the venue. The ceremony was held outside in The Secret Garden. This is a lovely intimate space. There are a few steps down to access it, and no handrail. I was able to manage using my crutches, and staff stowed my wheelchair, and brought it back at the end. ACCESSIBILITY My daughter and I stayed in one of the two accessible rooms (no 27). I was in a manual wheelchair, and am ambulatory for short distances. The room was on the ground floor and had ample space for my wheelchair, rollator, and all our other bits and bobs. The corridor access to the room has an awkward dog leg which was just about manageable in my manual wheelchair. I don't think a power chair would be able to make the turn. Likewise a mobility scooter would definitely not fit. Disabled facilities here were great for my needs. There was a small lip to go into the walk in shower, about 2 inches. There were several handrails, as well as a fold down shower seat. There were two fold down handrails for the toilet, but no space to the side if you need to transfer from a wheelchair. In the main area of the hotel is a generous accessible toilet, with ample room to transfer from a wheelchair, and no bins in silly places. The staff were excellent, friendly and helpful, nothing was too much trouble. A previous review mentioned an issue with the ramp leading from the bar to the conservatory, however throughout our stay the ramp was permanently in situ. The conservatory has an amazing view, and there's a lovely outdoor patio. There is a small lip to get outside. Access to the pool and spa is down some stairs with no lift, so I can't comment on those facilities, however I did notice one treatment room on the ground floor and I suspect you could book a treatment in there if you specifically requested it.

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“Hotel experience”

The staff were extremely polite, helpful and friendly especially Geveene who always welcomed us with a smile

“Excellent!,”

We had our wedding anniversary dinner at the Cricklade House Hotel. Geveena was our waitress and she looked after us exceptionally well. Highly commended service as was the food.

“Beautiful place to stay”

Beautiful place to stay with a stunning view. Incredible hospitality especially from Geveena. She was especially lovely and very helpful before i could even ask. My only reason this isn’t a 5 star is because the carpet of my room when i first checked in it was very dirty to the point i didn’t want … more

Beautiful place to stay with a stunning view. Incredible hospitality especially from Geveena. She was especially lovely and very helpful before i could even ask. My only reason this isn’t a 5 star is because the carpet of my room when i first checked in it was very dirty to the point i didn’t want to walk on the floor bare foot. Other than that i would definitely stay again.

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