Embassy Suites Jacksonville Baymeadows

“Amazing Breakfast Staff!”

In my opinion, the Embassy Suites brand of hotels has one of the best, if not the best “complimentary” breakfasts. The breakfast at this hotel did not disappoint! Chef Ed cooked an amazing omelet stuffed with my favorites – ham, tomatoes, onions, and double cheese (so cool when he flips over th... more

In my opinion, the Embassy Suites brand of hotels has one of the best, if not the best “complimentary” breakfasts. The breakfast at this hotel did not disappoint! Chef Ed cooked an amazing omelet stuffed with my favorites – ham, tomatoes, onions, and double cheese (so cool when he flips over the omelet in the pan with a flick of his wrist) and very kindly motioned to me when my omelet was done, as I had walked over to the bread station to place a piece of bread into the toaster. Similar was Chef Gwen who cooks the best eggs over easy and also motioned to me when they were done. Ashley, Emma, Elysia, Gabby & Michael, were easily and readily available in the breakfast area re-filling stations, wiping up spills, and kindly asking guests if they needed anything. Over at the guest tables, David and Kailin quickly bussed and cleaned tables, noticing when guests had finished their meals and graciously coming up to them to ask if they could take their dishes. At the evening reception Simone greeted me and kindly chatted about the importance of separate serving utensils for the various snacks due to allergies (such as peanut) that guests may have. And a special thank you to evening reception Otis who kindly took back to the kitchen to wash out my plastic containers that had accidentally fallen into the garbage and brought out some new ones for me! This amazing service extends to the housekeeping staff. I met Adel in the hallway and he quickly dashed around the corner and came back with extra towels and toilet paper as I requested, and then provided information on where the washer/dryer were located. The next day I saw Adel again and reported that the hall lamp next to our room had been pulled off, and by the next morning it was fixed. We used the pool and Jacuzzi every day and Tonya ensured that the bathrooms were cleaned, clean towels were available, and then she mopped the floor outside the pool, all the while offering a hello and kind smile when she saw us. We have stayed at this hotel many times and this is why we keep coming back – the 100% AAA+++ guest care. I use the word “care” as the staff that we met at this hotel was kind, gracious and professional in all of our interactions, exhibiting a level of service way above!! Thank you all for making our stay excellent!!! They all deserve a raise or at the very least a bonus as you can be sure that we will recommend this hotel to our family and friends.

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