Staybridge Suites Little Rock - Medical Center By Ihg

“Good Stay Overall, But an Unfortunate Surprise”

We stayed at Staybridge Suites Little Rock – Medical Center for a few nights while attending an event in the area. Overall, the hotel itself was comfortable and convenient for our stay. The room was clean, cozy, and the property seemed well maintained. The staff we encountered were friendly and hel… more

We stayed at Staybridge Suites Little Rock – Medical Center for a few nights while attending an event in the area. Overall, the hotel itself was comfortable and convenient for our stay. The room was clean, cozy, and the property seemed well maintained. The staff we encountered were friendly and helpful. However, there was one very unfortunate surprise. While using the kitchenette, we opened a drawer and discovered a knife that had clearly not been cleaned and still had dried blood on it. It was definitely unsettling and something that should have been caught during housekeeping. Aside from that incident, our stay was otherwise pleasant. The location worked well for our event and the hotel had many positives, but it would be reassuring to see extra attention given to cleaning and checking the kitchen areas to ensure situations like that don’t happen again.

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“Handsome property inhospitable staff”

Staybridge is a beautiful property with large and very clean, attractive rooms and suites. Its location is near the medical center where i have a contract. I checked in after a few previous stays there and they insisted on charging my card for $250 above my rate for “ incidentals.” they promise to … more

Staybridge is a beautiful property with large and very clean, attractive rooms and suites. Its location is near the medical center where i have a contract. I checked in after a few previous stays there and they insisted on charging my card for $250 above my rate for “ incidentals.” they promise to credit my account in a few days. They say it is because I have a home on the outskirts of the same city. (I needed to be very close to my work on this occasion). Then, after I went to a gym and did a short run the next morning, I was quizzed as I picked up a banana in the breakfast line, and there was an accusation that I was trespassing in the hotel breakfast line. Though I am glad that security is on their mind, surely where must be a way to secure the facility and not throw accusations to a paying customer trying to take a banana back to his room.

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“Could Be Improved”

We spent 31 days at Staybridge Suites while my spouse was getting chemotherapy at a nearby facility. It is conveniently located. The rooms are spacious and well designed. The housekeepers do a fabulous job keeping the place clean. The breakfast was very good. The ladies at the front desk were … more

We spent 31 days at Staybridge Suites while my spouse was getting chemotherapy at a nearby facility. It is conveniently located. The rooms are spacious and well designed. The housekeepers do a fabulous job keeping the place clean. The breakfast was very good. The ladies at the front desk were terrific. Maintenance is lacking as we had four light bulbs not working in our room and it took a few days to get three of them replaced. The refrigerator icemaker did not work and attempts to fix it failed. Four out of six communal washing machines were out of order. There are homeless people all around the property, even outside of the front entrance. They were constantly climbing the fence behind the back door exit. We were approached by one, who was harmless, but it was unnerving. My spouse has a service dog (which the hotel staff were made aware of before check-in), and the manager charged a room cleaning fee one week into our stay. The charge was immediately disputed at that time and removed 57 days later. The manager had made no attempt to reverse the charge.

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