Residence Inn By Marriott Phoenix Desert View At Mayo Clinic

“Thank You for Outstanding Hospitality and Care”

I wanted to take a moment to express my sincere gratitude to you and the entire team at the Residence Inn by Marriott Phoenix Desert View at Mayo Clinic for the exceptional service and hospitality my mother and I have received and are receiving during our stay here. This visit has been especially … more

I wanted to take a moment to express my sincere gratitude to you and the entire team at the Residence Inn by Marriott Phoenix Desert View at Mayo Clinic for the exceptional service and hospitality my mother and I have received and are receiving during our stay here. This visit has been especially meaningful to me, as I recently underwent my second kidney transplant at Mayo Clinic. Because of my recovery, we have stayed much longer than during my previous visits, when I was in Phoenix for transplant workup testing. Throughout all three of my stays, your hotel has consistently provided a welcoming, comfortable, and supportive environment, but this extended stay has allowed us to truly appreciate the dedication of your staff. As someone who has spent years navigating serious kidney disease, including time on dialysis, experiences like this make a lasting impact. In fact, the last time I stayed at a Marriott Bonvoy property was in Denver while traveling for work during my dialysis treatments. The care and service I have received from Marriott over the years, and especially at your property, have reinforced my loyalty to the brand. I fully expect to remain a Marriott customer for many years to come. My mother and I have been extremely comfortable throughout our stay. Whether relaxing in our room or spending time in the lobby, we have always felt welcomed and cared for. What stands out most is the dedication of your team. Every day, we see staff members working diligently to keep the property clean, well-maintained, and inviting for guests. We are especially grateful to the associates who prepare the complimentary breakfast each morning, the shuttle drivers who promptly transport guests to and from Mayo Clinic, and the front desk team who are always ready to help with a smile. The shuttle service has been particularly meaningful to me during my recovery, especially following surgery, and it made a tremendous difference during a physically challenging time. Whenever we had a question, concern, or needed assistance, your team responded with kindness, professionalism, and genuine care. It is clear that your leadership and management team have done an outstanding job hiring talented individuals and fostering a culture centered around customer service and compassion. This is especially important for guests like us who are dealing with serious medical situations and rely on the comfort and support of those around us. My mother and I feel very blessed—not only to have access to the world-class care provided by Mayo Clinic, but also to have had the opportunity to stay at such a wonderful property during this important chapter of our lives. Please extend our heartfelt thanks and appreciation to all members of your staff. Their hard work, dedication, and kindness have not gone unnoticed, and they have truly helped make our stay comfortable, positive, and memorable. Thank you again for everything you and your team do.

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