Four Seasons Resort Hualalai

“Best in Class”

We came here for a 3-night honeymoon stay at the recommendation of 2 friends: 1 local Hawaiian and another frequent guest. We were not disappointed. The Four Seasons has a brand reputation of service and class that is absolutely upheld at this location. The resort provides excellent amenities and... more

We came here for a 3-night honeymoon stay at the recommendation of 2 friends: 1 local Hawaiian and another frequent guest. We were not disappointed. The Four Seasons has a brand reputation of service and class that is absolutely upheld at this location. The resort provides excellent amenities and resources at your disposal throughout your stay. We greatly appreciated all the attention and service that the Four Seasons is known for. The buffet breakfast is incredible and was the highlight of every morning.

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“Amazing”

Incredible hotel. Staff is so friendly and accommodating we especially loved working with Maggie and Noi at breakfast. Alex at the quiet pool took care of us every day and was so friendly. Ron the bellman was so great. They seemed to anticipate your needs before you even did. It was the perfect a... more

Incredible hotel. Staff is so friendly and accommodating we especially loved working with Maggie and Noi at breakfast. Alex at the quiet pool took care of us every day and was so friendly. Ron the bellman was so great. They seemed to anticipate your needs before you even did. It was the perfect amount of action but didn’t feel crowded or confined. We loved to walk on the beach path. The only thing we didn’t care for was the manta ray experience. We may have been unlucky but it was cold and disappointing and we were bummed we left the hotel to go do it. The only other thing I would be mindful of when booking is that because the hotel is only 2 floors high, our ocean view room really was not an ocean view, you could see it if you strained, but being on the ground floor gave us the amazing outdoor shower. I just wouldn’t pay a premium to upgrade room to ocean view. We hope we can come back, it was our favorite hotel we’ve ever stayed and an unforgettable experience.

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“A generic hotel with an attempt at a nice varnish.”

Do not book this hotel if you’re looking for exceptional service and accommodations. If you’re reading this review, you know that this hotel is exorbitantly priced. Many people, like me, expect exceptional cost to come with exceptional service and accommodations. Nothing was exceptional about the... more

Do not book this hotel if you’re looking for exceptional service and accommodations. If you’re reading this review, you know that this hotel is exorbitantly priced. Many people, like me, expect exceptional cost to come with exceptional service and accommodations. Nothing was exceptional about the Four Seasons Hualalai. The room was nice, but turn down was inconsistent (we did not get it at all one day of our stay) and there were bugs in the room. Additionally, you get no say in what room you are assigned once you arrive at the resort. We selected a beachfront room and were assigned a room with no outdoor shower, which is a feature heavily advertised on the website. Our room was also at the edge of the resort (which is spread across nearly a mile) and had to walk a long way to get to any resort amenities. The beach is also filled with volcanic rock. While it looks interesting, the rock made the beach nearly unusable. The restaurants have good food, but they are equally as expensive as everything else on the property. My wife and I spent between $200 and $300 on all of our meals for just the two of us, and we mostly ate at the “casual” restaurant, Beach Tree. The resort is far away from anything else on the island, so it is not convenient to go off property for meals or entertainment. The pools were nice with attentive waitstaff, but the kings pond (the one with the fish) is not worth going in. Unless you get there very early in the day, the water is too murky to see anything. Finally, do not expect anything from the hotel if you’re celebrating an event. We went for an anniversary trip, and the hotel gave us a $15 dollar of Prosecco to celebrate. That was nice, but a cheap bottle of champagne does not come close to justifying the cost of the resort. We told the resort restaurants multiple times that it was our anniversary, and they didn’t do anything to recognize that. To sum it up, in my opinion, you should stay at a different hotel that is more conveniently located on the Kona coast. There are many other options with similar amenities that are better located and not nearly as expensive. You will get much better bang for your buck somewhere else.

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“Rushed, unclean facilities, good treatment.”

Beautiful facilities, poorly maintained. Rushed service. Booked a couples massage, prenatal for me and Lomi Lomi for husband. At check in they seemed confused and only could find one reservation but then were able to confirm the second. Went in to respective locker rooms. Women's had no attend... more

Beautiful facilities, poorly maintained. Rushed service. Booked a couples massage, prenatal for me and Lomi Lomi for husband. At check in they seemed confused and only could find one reservation but then were able to confirm the second. Went in to respective locker rooms. Women's had no attendant. I wandered around, figured out the lockers and found a robe for myself before an attendant arrived. She only took my paperwork and left again. I showed myself around the rest of the area, finding the steam room etc. Unfortunately the women's side was really in need of some attention. There was trash floating in the heated pool, towels piled on the chairs and trash in the plants as well. No towels were stocked outside and there were no cups left for water. Not exactly inviting to bathe in a pool full of used cups. About 10 min later an attendant came through and I helped her clean up the area, she was appropriately apologetic. Called to go back for massage and brought to singles room. Reiterated that this was booked as a couples massage. About 5-10 more minutes of scrambling and they were able to get our room together. The massage space itself was lovely and the treatment was good. Overall the whole process felt a bit rushed, the hotel had booked us at 5:30pm, and we must have been one of the last. Every step felt like we were being shuffled through without much care. Considering the expense I expected at a minimum clean facilities. Don't think we will be back for a service at this hotel, have had much better experiences at other Four Seasons.

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