Hilton Garden Inn Clovis

“Great Staff, Great Hotel!”

I work as a flight attendant for a major airline, so I often stay at hotels and resorts around the world during layovers. On a recent stop in Fresno, California, I stayed at the Hilton Garden Inn Clovis, a charming hidden gem. Our experience there was fantastic and went beyond what we expected. Th… more

I work as a flight attendant for a major airline, so I often stay at hotels and resorts around the world during layovers. On a recent stop in Fresno, California, I stayed at the Hilton Garden Inn Clovis, a charming hidden gem. Our experience there was fantastic and went beyond what we expected. The customer service was exceptional from start to finish. When our hotel shuttle driver, Chappel, picked us up at the airport, he greeted us like family. He acknowledged that we were weary travelers and immediately loaded our bags, saying, “I’ll get you guys to the hotel as quickly as possible so you can get some rest.” Check-in was easy and fast, so we could head straight to our comfortable rooms. I’m sorry I can’t remember the name of the front desk staff member who helped us. The next morning, I wanted some coffee but realized I was out of regular coffee pods. I called the front desk, and within seconds, Miss Erma from housekeeping arrived at my door with a smile and a friendly greeting. Later, I went to the restaurant to order breakfast to go. I received an immediate warm greeting from Miss Shantel (server and hostess extraordinaire ). She took my order and directed me to the beverage station while I waited. When my order was delivered, she made sure I had all the proper condiments and everything I needed for my meal. I did not have to ask her for anything! It was all there. Shout out to Louis, the culinary genius, who prepared my meal to PERFECTION! I went to the front desk to ask a question about my Hilton Honors account and spoke with Avy, the receptionist. She was highly knowledgeable, professional, and eager to help. She addressed my question and asked if there was anything else she could do for me. I write this review in great detail to highlight and recognize excellence in a world where merely decent customer service is almost nonexistent – especially in the hospitality industry. It is evident that team members at this property love what they do and the guests they serve. It shows in their actions and their words. Additionally, this commitment to excellence is no accident; it reflects this organization's leadership. Kudos to them – shout-out to Daniele (I hope I got your name right; if not, my apologies). Thank you, Team Hilton Garden Inn Clovis! Keep up the great work. I can’t wait to return.

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