Best Western Plus Raffles Inn & Suites

“Not what we hoped”

Weren't told they were renovating. Breakfast was only cold things. Weren't able to serve hot choices. We were there 4 nights. Family suite really for small children. Ended up adding another room for 2 adults. Sofa bed a joke. Staff very friendly and comped parking for the inconvenience.

“Best Western Raffles Inn and Suites, Anaheim”

We've stayed at the Raffles Inn on Harbor Blvd several times over the years and have always felt at home here. The staff has consistently been friendly, and that hasn't changed. That matters to us. We also appreciated having a clean room, and the recently renovated bathroom did give it that fresh, … more

We've stayed at the Raffles Inn on Harbor Blvd several times over the years and have always felt at home here. The staff has consistently been friendly, and that hasn't changed. That matters to us. We also appreciated having a clean room, and the recently renovated bathroom did give it that fresh, just-cleaned feel. So let me be fair about that upfront. But here's where things went sideways for us this trip. One of the biggest reasons Lina and I have kept coming back is the bathroom layout. In past rooms, there's been a separate vanity area outside the main bathroom. That small detail is huge for a family. While one person showers, someone else can use the sink to get ready. It works. It's practical. It's one of those things you don't really notice until it's gone. The room we stayed in on May 9th had been fully renovated, and whoever redesigned that bathroom apparently didn't think that through. Everything is now one big room, including the closet. I understand some families are fine with that kind of open setup, but to design every room that way and assume that fits everyone? That's a big assumption to make. And it didn't stop there. The walls were completely bare. No shelves. No hooks. Nowhere to hang anything. If you're traveling with toiletries, a loofah, or even just a couple of towels, you're going to notice real fast that there's nowhere to put them. The shower had no soap dish, no place for shampoo, no towel bar nearby, and I'm not exaggerating when I say there were no handles on the shower door. I had to grip the glass itself to open it. The main room looked mostly the same as before. The carpet, the decor, nothing drastically different there. But the bathroom renovation felt like someone was cutting corners while trying to call it modern. Clean? Yes. Functional for a real family? Not really. We also want to mention that the complimentary hot breakfast, which used to be a real highlight of staying here, was no longer available. That was another disappointment. We're not writing this place off completely. The location is hard to beat, the staff is still solid, and we've had good experiences here before. But the redesigned bathroom has us thinking twice about booking again. For a family that values those small but practical details, they matter more than the look of the tile.

less