Fullerton Marriott At California State University

“Outstanding Service and One of the Best Check-In Experiences I’ve Had”

I am a frequent traveler and a Marriott Titanium Elite member, so I base my hotel reviews on both brand standards and my personal experiences. I stayed one night at the Fullerton Marriott at California State University after arriving on a later flight into ONT, as I needed to be in Santa Ana early… more

I am a frequent traveler and a Marriott Titanium Elite member, so I base my hotel reviews on both brand standards and my personal experiences. I stayed one night at the Fullerton Marriott at California State University after arriving on a later flight into ONT, as I needed to be in Santa Ana early the following morning. The hotel is conveniently located right off the highway, making it a very practical choice for this type of stay. This stay happened to fall on my birthday, and the check-in experience was exceptional. The front desk associate greeted me by name and immediately wished me a happy birthday without hesitation. He was genuinely warm and welcoming and went out of his way to make the arrival special with a few thoughtful extras. It was one of the nicest and most memorable check-in experiences I have had. I was well recognized as a Titanium Elite member and received an upgrade to a suite, which was spacious and very comfortable. The room was large, well appointed, and met all expectations. The bed was comfortable, and I had no issues with noise despite the hotel’s proximity to the highway. Parking was easy, with a convenient deck that connects directly to the hotel, making arrival and departure simple. There is a concierge lounge on property. While it is somewhat small, it is nicely maintained and a pleasant space to relax. Breakfast was not served in the lounge, and I was provided with a voucher for breakfast in the restaurant. Unfortunately, due to my early departure, I was not able to enjoy breakfast during this stay. Overall, this was a truly outstanding experience driven by phenomenal customer service and strong elite recognition. The combination of convenience, comfort, and exceptional hospitality makes this a property I would absolutely stay at again.

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“Staff appreciation”

I visited Fullerton in November and I enjoyed it very much. The hotel staff was so kind and helpful. Big thank you goes to Denise. One of the nicest person I’ve ever met. She was on a different level, kind, helpful. She made my mornings, so fun to chat with. Thank you Denise and the rest of the sta… more

I visited Fullerton in November and I enjoyed it very much. The hotel staff was so kind and helpful. Big thank you goes to Denise. One of the nicest person I’ve ever met. She was on a different level, kind, helpful. She made my mornings, so fun to chat with. Thank you Denise and the rest of the staff.

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“A welcoming place, clean and friendly!”

My experience with Kevin and Pablo was phenomenal. They were courteous and helpful. They made our 4 night stay comfortable and welcoming. We’ll be back! Dr. Vita Jones

“Excellent, clean property with amazing service”

Very nice hotel in a really convenient location, and the service here has been amazing, everyone is so friendly! However, I rarely write reviews but what compelled me to write this one was the truly phenomenal service of Denise in both the concierge club and the restaurant at breakfast. She was a… more

Very nice hotel in a really convenient location, and the service here has been amazing, everyone is so friendly! However, I rarely write reviews but what compelled me to write this one was the truly phenomenal service of Denise in both the concierge club and the restaurant at breakfast. She was a delight and so accommodating and helpful. I’ve stayed in many amazing 5* luxury hotels known for their service, but it is truly rare to run into someone who should so much hospitality and warmth. The staff at this property are all (that I’ve interacted with) really excellent, but Denise was the very best.

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