Jw Marriott Anaheim Resort

“Nice renovated rooms, experience could have been better”

Our four-night family stay at the JW Marriott Anaheim could have been so much better than it was. We stayed in a premium theme park view room with two beds. Pros: - Nicely renovated room that wasn't big, but fine given we were mostly in Disneyland. - Our second room was very clean. - Good view out… more

Our four-night family stay at the JW Marriott Anaheim could have been so much better than it was. We stayed in a premium theme park view room with two beds. Pros: - Nicely renovated room that wasn't big, but fine given we were mostly in Disneyland. - Our second room was very clean. - Good view out to the parks in the distance. Unfortunately the fireworks were cancelled the two nights we were in the room, so I can't comment on the view of them. - The hotel common areas are spacious, attractive, and stylish. - Most of the staff were friendly and helpful. - Good-sized well-appointed pool area. Cons: - Avoid the premium rooms on the 9th floor, or at least room 937. We had the executive lounge directly above us, and the scraping of chairs was awful. I rang the front desk when there was still scraping at 1am. We moved rooms to a lower floor the next morning. No recognition of what we experienced was given until I specifically requested some sort of compensation. We noticed more dust in 937 compared to the room we moved to, so maybe they don't usually put people in 937 unless the hotel is full. - There was only one staff member in the reception at peak check-in time, which meant for a slow process. At some other times there were two or three staff. - When I asked about the rooftop bar (Parkestry) at check-in, we were advised that it was closed. Long story short, we would have stayed at the Westin instead had we known. There was nothing on the website to indicate it was closed, and you couldn't even go up to view the fireworks. The person we initially spoke to at check-in, when our room wasn't ready, showed no interest or care about my concern regarding the bar being closed. Later at check-in the gentleman kindly explained that it was closed as part of the transition of the hotel from Marriott to another chain. - At peaks times, it was impossible to get a guest services or room service person on the phone. - The pool is shaded in the afternoon. That may be fine in mid-summer, but made for a much less fun experience in April. We were not sure if the pool was even heated at all at first. - Mixed experience with staff. Some were amazing and other had negative attitudes from the outset. - The buffet breakfast was fairly good, but for the price, I would expect some high quality cheese, pastries, and greater variety of food. More on par with international hotels. - Need more hooks/towel rails in the bathroom.

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“Great Hardware, Software Needs Work”

We stayed 5 nights as a family of four visiting Disneyland Resort, and overall had a positive experience with some areas worth noting. What we loved: The location is unbeatable — walkable to Disneyland Resort and perfect for early rope drop mornings. The double queen room was well-suited for a fam… more

We stayed 5 nights as a family of four visiting Disneyland Resort, and overall had a positive experience with some areas worth noting. What we loved: The location is unbeatable — walkable to Disneyland Resort and perfect for early rope drop mornings. The double queen room was well-suited for a family of four with generous storage, desk space, a complimentary empty mini-fridge (great for storing your own snacks and drinks), and fast complimentary WiFi. The fitness center is well-equipped and well-maintained, and we never waited long for elevators. A special shoutout to the 1st floor café — the staff there were remarkably friendly and efficient, which made a real difference on those rushed mornings heading out to the parks. What could be better: Valet parking is pricey, and I was disappointed that my EV wasn't charged after two full days despite requesting it at drop-off. It wasn't until I followed up and tipped generously that it actually happened — this should be more reliable. Housekeeping was adequate but fell short of what I'd expect at this level. Coffee bar supplies (paper cups, stirrers) were never replenished during our entire stay without us calling to request them, and we often had to ask for basic things like extra towels for a family of four. On one occasion our room still hadn't been serviced at 4:30PM. Even with tipping, there was no sense of going above and beyond — just the minimum. The hotel's physical setup is genuinely excellent for families. With some improvements to service consistency, this could easily be a five-star stay.

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