Jw Marriott Anaheim Resort

“An all around great experience!”

Our family had a great experience during our late-June/early July stay at this hotel. The hotel amenities were great, the vibe was very relaxed and rooms and accommodations were top-notch. Almost to a person, all of the hotel staff members were exceedingly friendly, incredibly helpful and accom… more

Our family had a great experience during our late-June/early July stay at this hotel. The hotel amenities were great, the vibe was very relaxed and rooms and accommodations were top-notch. Almost to a person, all of the hotel staff members were exceedingly friendly, incredibly helpful and accommodating for any of the requests we had. The quiet and relaxed vibe of this hotel, notwithstanding its relatively close proximity to the Disneyland Resort area (which makes getting to and from the parks really easy) , along the on-property amenities, and the shops, stores and eateries located at the adjacent Garden Walk make this a must stay for any families seeking a bit more of an upscale experience for their trips to Anaheim.

less

“Watch out for that breakfast buffet”

The pricing here is ridiculous. A resort fee of $40 is added to your bill $20 can be applied to food and $17 to theInternet. This is also true for platinum members. The cost of food is highly inflated making your $20 discount meeting list. For example, breakfast at the hotel restaurant is a buffet … more

The pricing here is ridiculous. A resort fee of $40 is added to your bill $20 can be applied to food and $17 to theInternet. This is also true for platinum members. The cost of food is highly inflated making your $20 discount meeting list. For example, breakfast at the hotel restaurant is a buffet only there is no menu and no pricing made available to customers until the bill is given to you at the end of your buffet. The charge per person is $44. The buffet is completely ordinary— hot plates, full of scrambled eggs, potatoes, bacon. There is a bar where you can create your own omelette. Completely average and for $44.

less

“Great location, but cleanliness and follow-through fell short”

The JW Marriott Anaheim is normally our favorite property when visiting Disneyland Resort, especially when Disney's Grand Californian isn't available or reasonably priced. The location is excellent: an easy walk to the Disney shuttle stop at the Toy Story lot, with GardenWalk right next door for pl… more

The JW Marriott Anaheim is normally our favorite property when visiting Disneyland Resort, especially when Disney's Grand Californian isn't available or reasonably priced. The location is excellent: an easy walk to the Disney shuttle stop at the Toy Story lot, with GardenWalk right next door for plenty of dining options. Unfortunately, this stay fell short on cleanliness and service. When we checked in, there was leftover takeout in the refrigerator that had a strong smell, and we found loose pills near the couch and bed. That was genuinely concerning, and could have been dangerous for a family with young children. The in-room safe was also still locked from the previous guest, requiring a call to the service desk and a wait for an engineer to come reset it. Housekeeping on subsequent days was noticeably better and more thoughtful, so the check-in condition may have been a rushed turnover, but it's not what you expect at a JW. Reaching guest services by phone was a challenge throughout the stay. The line was frequently busy, with hold times of 20 minutes or more. The valet staff were friendly and helpful, but be aware there is no self-parking, and valet runs about $80 per night all-in ($69 plus $10.35 tax and a $1.38 fee), before tips. That's steep for overnight guests with no alternative. The most frustrating issue was the resort food and beverage credit. At check-in we were told the daily credit could be used until noon the following day. On our checkout morning we bought breakfast to go at the cafe, and the credit was never applied. After leaving, I could not reach anyone to resolve it. Marriott customer service directed me to the hotel's direct line, but despite many attempts, no one ever answered or returned my calls. We eventually gave up and ate the cost. We want to love this hotel, and the location and staff on the ground are genuinely good. But the room condition at check-in, the difficulty reaching guest services by phone, and the inability to resolve billing issues after checkout all need attention.

less