Hilton Garden Inn LAX Los Angeles Airport

“Okay but needs some help”

Hilton brand hotels are my choice places to stay. This Hilton Garden Inn located close to LAX is clean and convenient. The desk staff for the most part was friendly. There was a slight issue where one desk person seemed put-off and short with answering a question. She may have been having a bad… more

Hilton brand hotels are my choice places to stay. This Hilton Garden Inn located close to LAX is clean and convenient. The desk staff for the most part was friendly. There was a slight issue where one desk person seemed put-off and short with answering a question. She may have been having a bad day. We had registered on line for a room on the 2nd floor. When we arrived a little early the room wasn’t ready so we accepted a room on the 10th floor. The room was typical layout. It was clean and well appointed. There is no safe in the room and no security boxes at check-in. The AC worked well. The only problem with the room was actually the water. Pressure was low and it took a while for hot water. I guess being on the 10th floor this was the reason. You’d think they would compensate somehow for that. Leaving the hot water run for 5-7 minutes it finally got hot. I did not mention this to the staff. One day 2the TV was off the air. When I enquired about this they said it would be out until maintenance could fix it. It never got back on the air before we left the next day. The restaurant on premises is good, though limited,and hotel prices. The waitress,Gaby, was pleasant and friendly even as she was the only waitstaff and very busy. Beware they do not accept cash. As a place to stay for a transit stay it was a good.

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“Shuttle”

Would not stay here again based on shuttle service..Hotel was great..no issues at the hotel

“Needs improvement (shuttle particularly is their weak spot)”

I don't usually write a review right after I check in but I want to be sure everything is fresh in my memory. At the top, I do want to say that everyone at the front desk was friendly and that the room looks like it's been remodeled and was clean. But . . . After a couple of long flights from Irela… more

I don't usually write a review right after I check in but I want to be sure everything is fresh in my memory. At the top, I do want to say that everyone at the front desk was friendly and that the room looks like it's been remodeled and was clean. But . . . After a couple of long flights from Ireland to Philadelphia to Los Angeles and not making my next flight to Honolulu, I went on the Hilton app and chose this location because of its 4.5 rating - all of the other Hilton properties around LAX are rated lower. I stepped outside, found the hotel shuttle pickup (note that the hotel website says second floor Departures for pickup but the hotel automated phone shuttle info says right outside baggage claim, which is lower level, so they need to fix that). My email confirmation of my booking was 7:38 so I was outside at the hotel shuttle pickup spot by no later than 7:45. About 8:05, I decided to call the hotel but nobody picked up (that was when I listened to the automated shuttle info). I called again at 8:17 and spoke with Jose who said there were three shuttles entering LAX at that moment - so perhaps they just were not spaced well - all coming and going at the same time. He said he would call them to tell them I was outside the terminal. 13 minutes later I called again and spoke with a woman at the front desk (I forget her name) who told me she could only tell me what Jose told me. At that point, the 5th Westin shuttle while I was waiting pulled up (in fact, I saw every hotel shuttle at least 3 times, some many more) and I took that shuttle and walked across the street to the Hilton Garden Inn. There was nobody else checking in but there were two phone calls at the front desk as I was waiting to check in asking where the shuttle was and a couple of employees looking at the shuttle map where the shuttles did not appear to be moving. So I checked in. I was told that I receive a $10 credit and since I was going to leave before breakfast started, I asked if I could use it for a glass of wine at their bar. She said of course. Oh, by the way, breakfast is $24, which is absolutely ridiculous. I walked over to the bar and the bartender told me he has no wine. Wow - that's a first, a bar with no wine. So went to my room where my card did not work. Came back downstairs at which point one shuttle had finally arrived and then another one pulled up. The front desk said the shuttle is a third-party service, so the hotel doesn't have a lot of control. The people in the first shuttle said they had been waiting for over 30 minutes and I recognized people from the second shuttle that pulled up right after from my wait at the shuttle stop. Okay, so second door key worked but bedside lights on both sides of the bed are not working (later I found a wall switch which provides power to all four bedside lights). Otherwise, room is fine though I woke up around midnight to a room full of cigarette smoke - so I assume someone was smoking in a nearby room. Morning shuttle went out full leaving about 6 people behind who were told there would be another shuttle in 15 minutes. Since I was on the first shuttle, I can’t confirm if another shuttle showed up at that time. I think on future LAX stays, I'll stick with the Embassy Suites.

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