Hilton Checkers Los Angeles

“Amazing!”

We traveled to LA from South Carolina for the national science olympiad tournament. This hotel was amazing! We were traveling with over two dozen kids and they have accommodated us again and again. They even got us grab and go breakfast to eat on the bus on the way to the airport the morning we had… more

We traveled to LA from South Carolina for the national science olympiad tournament. This hotel was amazing! We were traveling with over two dozen kids and they have accommodated us again and again. They even got us grab and go breakfast to eat on the bus on the way to the airport the morning we had to leave. Everyone is super nice and helpful that works here. Could not be better. Absolute 5 stars!

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“Beautiful”

Highly recommend . Large modern rooms . Centrally located

“Good location for the Lakers”

We stayed here as the first part of our 10 day trip to LA and the reason we booked this hotel was because of its proximity to the crypto arena as we were watching the lakers. The hotel was what you expect from your typical Hilton, swift check in, staff knowledgable and clean. This hotel however … more

We stayed here as the first part of our 10 day trip to LA and the reason we booked this hotel was because of its proximity to the crypto arena as we were watching the lakers. The hotel was what you expect from your typical Hilton, swift check in, staff knowledgable and clean. This hotel however is in need of an upgrade, the rooms are very small and could do with a refurbish. The bathroom was very outdated and small. It was in a good location for what we needed, subways nearby, crypto arena and plenty of food outlets but I would not recommend staying for longer than 2 days.

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“Subpar Housekeeping, otherwise Great Location with Good Front Desk Staff”

SERVICE : Overall 2/5 Part 1 of 2 Front desk 5/5 Staff at front desk mentioned the room was not ready, I said that was fine. I would sit at the waiting area, and to let me know when the room was ready. More than an hour passed and I wondered if I was being forgotten. LOL! I approached another staff… more

SERVICE : Overall 2/5 Part 1 of 2 Front desk 5/5 Staff at front desk mentioned the room was not ready, I said that was fine. I would sit at the waiting area, and to let me know when the room was ready. More than an hour passed and I wondered if I was being forgotten. LOL! I approached another staff, and told her I was still waiting for my room and to make sure I was not forgotten. Staff checked and went.. oh we had the same name, I laughed and said oh yeah.. yay!! I told her I had a neighbor also bear the same name as us. I went back to the same seating area, and shortly Theresa came over and gave me the key card, said the room was ready. Part 2 of 2 Housekeeping 0/5 The room was a corner King. It was very spacious, and had a number of windows. Honestly, the decor and furniture were not my taste, but it was fine. Many people would like them. My biggest problem was I found a ball of hair meshed up on the carpeted floor. The ball of hair was a mix of blond, brown and black (See pic!!) . It was rather disgusting, honestly unacceptable in any category of a hotel (oki, unless this is a motel, still..) I was in town for my graduation (Fight On!!) and really did not want to start complaining about the hair on the carpet. Additionally, I really did not want any housekeeping but planned to get fresh set of towels and threw out any trash. On the 2nd day, I went down to the front desk and told a staff (maybe Alex?) that if he could help me get the housekeeping to come to my room and swapped out new set of towels. Around 40 mins later, fthere was a knock on the door. I forgot if there was a doorbell. Anyway, I opened the door and told the staff at the door I needed fresh set of towels and to throw out the trash. She said she would get someone to come. More than 3 hours later, there was no sign of anyone coming. It was so frustrating! I gave up calling or trying to talk to anyone, so I went into my hilton honors app and use the chat function. I told the staff Alex that I needed fresh set of towels and needed the trash to be removed. Finally a staff from housekeeping came, and gave me 2 bath towels. I was thinking what about wash towels and hand towels? I gave up!! And nope, the staff possibly not know the trash needed to be removed. So I had trash from day 1 sitting there until I checked out. In the spirit of honesty, the housekeeping team should improve their cleaning (basic) and fulfilling requests from guest (asking a set of fresh towels and throwing out trash = still basic) before asking for gratuity from guests. ROOM 3/5 Due to the uncleaned room, I had to give the room a 3 out of 5. Even though the decor and furniture style were not my usual taste, I knew how it was before I booked it. The rating was improved for the spacious interior. LOCATION & MISC. 5/5 Great location!! I walked to The Broad and had a wonderful time at the exhibit. Starbucks, Bottega Louie and Joey DTLA are all within 5 mins walk. Valet at the door was also very nice. I love that the front door was locked at all hours.

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