Intercontinental Los Angeles Downtown, An Ihg Hotel

“A plus for Terrell at the Pool bar”

We arrived at 11:30 AM, and our room was not quite ready. We went to the pool bar where Terrell was bartending. He is excellent bartender, friendly, easy to talk to, and is a great representative for your brand.

“Marvin at the Concierge”

From the moment we arrived, at the concierge “Marvin” made our trip so much better. Marvin went above and beyond to help us, always taking the time to understand what we were looking for and recommending places that perfectly matched our family. Every restaurant, attraction, and suggestion he gave… more

From the moment we arrived, at the concierge “Marvin” made our trip so much better. Marvin went above and beyond to help us, always taking the time to understand what we were looking for and recommending places that perfectly matched our family. Every restaurant, attraction, and suggestion he gave us turned out to be excellent. He even arranged restaurant reservations for us not only in Los Angeles, but also in San Diego, making everything seamless and stress-free. What impressed us most was that he genuinely cared. His recommendations didn’t feel like standard tourist suggestions—they came from someone who truly wanted us to have the best possible experience. I’m confident that if we had asked him about any other city, he would have been just as knowledgeable and eager to help. Mr. Marvin’s passion, kindness, and dedication are exceptional. He guides guests with all his heart, and it’s rare to meet someone so committed to making others’ trips memorable. Thank you for making our family vacation so special. You are a true asset to the InterContinental, and we will always remember your outstanding hospitality.

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“Well-coordinated return stay across the property”

We returned to the InterContinental Los Angeles Downtown for a family birthday during a sold-out summer weekend. As a returning Ambassador, I appreciated how effectively the hotel used information provided in advance to organize a fairly fluid visit. Maria and Guest Relations prepared from prior c… more

We returned to the InterContinental Los Angeles Downtown for a family birthday during a sold-out summer weekend. As a returning Ambassador, I appreciated how effectively the hotel used information provided in advance to organize a fairly fluid visit. Maria and Guest Relations prepared from prior correspondence, while Amy and Michelle managed arrival smoothly and kept the group comfortable in Club InterContinental as the suite was completed. The high-floor corner suite was quiet, spacious, and well suited to family arriving at different times. It included a separate living area, dual-aspect views, a large primary bathroom, and a separate powder room. Guest Services maintained periodic contact by text, Housekeeping completed a thorough refresh while we were out, and amenities were delivered without repeated follow-up. La Boucherie handled a planned dinner in the Starlight Booth well. Xochit anchored the service with direct recommendations and practical decisions, while the chef and culinary team handled a dietary sensitivity thoughtfully. When plans changed, Marvin at Concierge arranged a Spire 73 table for five on short notice, and Jesse maintained the evening with attentive recommendations. Club InterContinental remained a useful gathering point, No Dive Bar and the pool supported the afternoon, and the valet team managed heavy guest flow proactively. Ambassador recognition was consistent from pre-arrival through late checkout. What stood out most was the property’s depth and the continuity across its teams. Even under heavy demand, the hotel maintained several workable options and kept the stay cohesive as plans changed.

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“Beautiful and modern rooms, weak dining options”

We've stayed here on two separate occasions. The hotel is new and rooms are beautiful and modern with amazing views of LA. Love the Byredo toiletries and liquid hand soap- can't believe more hotels don't have this. The rooms are little bit of a pain to get to because you need to take separate eleva… more

We've stayed here on two separate occasions. The hotel is new and rooms are beautiful and modern with amazing views of LA. Love the Byredo toiletries and liquid hand soap- can't believe more hotels don't have this. The rooms are little bit of a pain to get to because you need to take separate elevators. We also added club lounge access, which was great for grabbing quick bottles of water and drinks. The breakfast is pretty solid, but other food was nothing special, like your typical banquet buffet food. For food, they offered a solid but small-ish room service menu, which was nice to see as an industry trend has been winding down this service. Besides that, only dining options are either the bar with a small menu of pizzas and burgers or La Boucherie, the French steakhouse, which is a pretty fancy spot with solid, but not spectacular, food. I guess they figure most people would find food in downtown LA or Doordash. We would've dined more on-property if the main restaurant did not imply nicer dress. Breakfast is at La Boucherie, which was amazing on the weekdays, but under-serviced and incredibly crowded on the weekends. Heads up you booked through Amex FHR, you get charged a service fee separately, I think it was $18 or so? The hotel's entrance is a nook off the main street, which is very convenient for Ubers and cars.

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