Best Western Plus Garden Court Inn

“When in Fremont, My Go To Choice For Over 40 Years”

I’ve stayed here every year since 1980 -- from 1 or 2 nights to a week or more. For me, it’s perfectly located, accommodating and has a very friendly staff. The rooms are clean, well appointed, well maintained, and reasonably priced. They have a small gym that’s reasonably equipped, and a beautifu… more

I’ve stayed here every year since 1980 -- from 1 or 2 nights to a week or more. For me, it’s perfectly located, accommodating and has a very friendly staff. The rooms are clean, well appointed, well maintained, and reasonably priced. They have a small gym that’s reasonably equipped, and a beautiful pool, hot tub, and patio with lounges, tables, chairs, and umbrellas surrounded by lovely vegetation (the Garden Court). CONS: Bathtub VERY slippery -- an accident waiting to happen. Toilets are from the 70’s: very low seat height and high water level and waste -- need modern chair height 1-piece 1.3 GPF style. Breakfast not recommended: cheapest brand powdered scrambled eggs, bacon dripping with grease and much of it burnt; very high fat sausage links (horrible taste). Limited cereals; not enough milk. Limited fresh fruit, if any; No yogurt, no oatmeal. Orange juice watered down; Apple juice was better. Coffee is horrible, but they do have a fresh ground, single cup coffer maker in the lobby – that was a plus. They do have a single waffle maker but makes donut size waffles. They offer plain white and wheat bread for making tasteless toast but they did have some breakfast pastries. Best choice for me was the biscuits and gravy. CLOSING COMMENT/SUGGESTION: The services, including breakfast and evening social they had prior to COVID (2020) were a better experience than what’s offered today. Suggest BW revisit the history and occupancy rates over the years. As a minimum, upgrade the breakfast: add more choices and some fresh fruit; add some anti-slip strips in the bathtub and upgrade the toilets: 1-piece chair height. Meanwhile, will I keep coming here? Yes.

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“Not a Good Nights Sleep”

I got a decent price on the room however not a decent nights sleep. They put us at the end of the hall that had an exit door that slammed shut super loud constantly waking me up. Of course they couldn’t put us in another room. It’s a pretty simple fix that you don’t have these doors accessible d… more

I got a decent price on the room however not a decent nights sleep. They put us at the end of the hall that had an exit door that slammed shut super loud constantly waking me up. Of course they couldn’t put us in another room. It’s a pretty simple fix that you don’t have these doors accessible during quiet hours. You can also install soft close security doors and be done with it. We were also on the lower floor and could hear every step above us. There isn’t very good soundproofing and I literally could see a gap in our door out to the hallway. There were also homeless people hanging out near our room for the days we were there. Super sketchy. I won’t be back.

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“Staff has gone "nose blind" the smell and condition of the room”

I decided to wait for a week to write this review to see if maybe my opinion might change of this property. It did not change. Check-in process was excellent; the desk person was helpful and knowledgeable. I got my keys and was off on the hunt to find my room. I parked near the hotel lobby, so … more

I decided to wait for a week to write this review to see if maybe my opinion might change of this property. It did not change. Check-in process was excellent; the desk person was helpful and knowledgeable. I got my keys and was off on the hunt to find my room. I parked near the hotel lobby, so I needed to get in my car to find the right building. However, I don't recall seeing any building number that might have helped to eliminate my confusion. I noticed immediately, the property (room buildings) was surrounded by heavy iron fencing with remote key locks, I liked that, safety first in all cases. I eventually found the right building, again, the entry points into the room were with key locks (the buildings are separated by outdoor walkways). When I entered my room, OMG, I thought I was going to be knocked out from the smell. I kid you not, it smelled like a high school boys locker room and the odor of nasty FEET. UGH, it was terrible. I quickly checked the bathroom to see if there was some type of mold growing, I checked the refrigerator cabinet and the refrigerator to see if maybe some left over food had been forgotten. Under the bed, under the side chair. Nothing, I could find nothing tangible that would make the room smell that foul. The room was dusted, the bathroom surfaces appeared clean, but the carpet, I don't know about that. The bed was super uncomfortable, for me it was too hard, but this point was not considered in my review points. Mattress comfort is in the eye of the sleeper and is as individual as we are. The linens were crisp white, the sheets appeared clean, and I could find no unknown weird stains on any of the linens. That is a good thing. BUT, the linens smelled like 'industrial washer scent' and this isn't my favorite. I think the housekeeping staff needs to sanitize the washer and dryers every week to prevent the smelly residue build-up on the sheets and towels, it was very stinky. The shower, the floors were tile and slippery. There was an abundance of heavy duty grab bars strategically placed in the shower, so this prevented me from falling a couple of times. The water coming from the shower head, let's just say that a kids slip and slide game had more water that what was coming from the shower heads. Bring shower shoes and be safe. I noticed a grocery store across the street, so I immediately went over there to purchase some in room air freshener to plug into the wall. It helped some, not much. (I can still smell the room). I will forever do future travel with plugins I bring from home. Housekeeping was only done after a 3 might stay, so I didn't have housekeeping in my room. The front desk did mention that if I needed anything, I should reach out to them and I can get what I needed. There were 3 or 4 bath towels and that was plenty. I did need to empty the inside waste cans and there were no hidden extra bags inside the cans. Had to ask housekeeping and I got LARGE kitchen waste bags instead of the tiny waste can size. The patio (first floor) was nice, it looked directly out to the pool area, which seemed to be getting a lot of use. Lots of laughing and playing people, it was nice to watch and listen to them having a good time. The grounds were very nice, very clean and well maintained. I must admit knowing the hotel was full (I asked at check in if they were expecting a full house and was told yes) I didn't reach out to anyone for resolution. There was nowhere to move to. So, in all fairness, this review gets a 3 instead of a 2, based on that criterion. The breakfast was pretty terrific. There was staff monitoring the food levels and just as soon as one got to a certain point, they immediately went out and brought back steaming hot food. Scrambled eggs, country potatoes, mini waffles (made to order), sausages, biscuits, yogurt, toast, juice and probably more. Well worth the price of the hotel to stay there and eat well in the morning. Open hours until 9:30am, very respectable amount of time to get some food. (this was another directional UP star). Would I stay there again? No. It is an older property, it definitely needs some TLC and if a remodel is in the immediate future, I'd say start today and don't delay. Nobody wants to stay someplace that smells offensive and might not be as clean as expected.

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