The Cliffs Hotel And Spa

“Beautiful views but noisy rooms!”

The location is great but a few notable negatives. First and foremost, the walls are SUPER thin. Basic hallway noise sounds like it’s happening in your room and a crying kid next door, sounds like they’re in your bed. Additionally, the hotel is not super family friendly. No kids under 18 allowed in… more

The location is great but a few notable negatives. First and foremost, the walls are SUPER thin. Basic hallway noise sounds like it’s happening in your room and a crying kid next door, sounds like they’re in your bed. Additionally, the hotel is not super family friendly. No kids under 18 allowed in the hot tub after 7pm. I understand the thought but why not make it 8pm or later? We tired to sit around a fire pit one night and the employee couldn’t get it working, so we were out of luck. Otherworldly se, they have done a good job of maintaining the property despite its age.

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“Nice Hotel”

Staff was very friendly and helpful. Room was nice. We had looked forward to sitting in the Jacuzzi. Jacuzzi's water was warm, definitely not hot. Nice easy access to the beach

“Less than stellar experience.”

I have stayed at The Cliffs a couple other times and it's a lovely property. However, this last stay was less than satisfactory. It appears the bottom floor, which is the "pet floor", which is convenient for dog owners, could use a little TLC. The door to the room didn't even open and we had to re… more

I have stayed at The Cliffs a couple other times and it's a lovely property. However, this last stay was less than satisfactory. It appears the bottom floor, which is the "pet floor", which is convenient for dog owners, could use a little TLC. The door to the room didn't even open and we had to return to the front desk, with our dog, only to learn it just needed a little "extra nudge" to slam down on the handle to open. The mattress was lumpy and horribly uncomfortable; more that of a sofa sleeper mattress than a luxury hotel. Couldn't turn on the shower in the morning. The shower faucet was apparently "stuck" but not knowing this, I tried everything to figure out the faucet, as I wasn't keen on having (or waiting for) maintenance to come to my room first thing in the morning. I did end up needing to have them come by and it took the maintenance guy several tries to finally pry the faucet free, from the shower with visible rust stains on the tiles, which I would never have been able to have done. This after Googling the faucet type, thinking I was doing something wrong. When I shared these grievances with the front desk, they simply offered to change my room. At this point, all issues referenced had already occurred, and I didn't feel there would be any change in the condition of a different room on the same floor. My issues were at least shared with the manager, who credited my nearly $900 2-day stay by $60. Hardly consolation to a sub-par trip. They then asked I come by the front desk to further discuss. Though writing this review, I don't like to be a difficult guest or complain in front of other guests. I didn't want to continue rehashing the room conditions. Unfortunate stay. You may want to be wary of the condition of the bottom floor if you are traveling with pets, and the level of guest satisfaction if anything should be awry.

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