Hilton Garden Inn San Bernardino

“Nice stay, helpful staff, and at a price that didn't break the bank!”

We are a British family who decided to spend our two week Christmas holiday across in California to try to find some winter sunshine :o) Here is my review of the Hilton Garden Inn in San Bernardino. We had checked in on the Hilton app, and had obtained digital key. but we realised that we needed… more

We are a British family who decided to spend our two week Christmas holiday across in California to try to find some winter sunshine :o) Here is my review of the Hilton Garden Inn in San Bernardino. We had checked in on the Hilton app, and had obtained digital key. but we realised that we needed to sort out the parking, and get a permit from the front desk. Sheryl sorted us out quickly, and efficiently. She was friendly, and helpful, and made us up a couple of physical keys. In the UK, and across in mainland Europe we get breakfast at every Hilton property, as we're Hilton Honors Diamond. It's different in the US, and very few hotels provide breakfast as a benefit. The Hilton Garden Inn is no exception, you don't get a free breakfast here even if you're Gold or Diamond. I know things are changing this year, but if you're from the UK, just be aware that things are different in North America. What you do get however, is a food credit, which varies in the amount depending on the hotel brand, and location. At this HGI the credit was ten dollars for two adults. Sheryl was kind enough to explain it to us, and to help us when we used the credit to buy items from the lobby "shop" which used a self service system. The room was clean, and pleasantly furnished. We had enough toiletries, and towels for the whole family. Sometimes it gets tedious when you're having to ask for enough towels for everyone in your family, but that wasn't an issue here. We all had a good nights sleep, and made use of the in room Keurig style coffee maker, and the microwave for a quick breakfast before we drove to Universal Studios. All in all, we had a pleasant experience at the hotel, and we really couldn't fault it. That said, our experiences in downtown San Bernardino were a tad shady in some places. It felt a little unsafe in various areas. But we had zero safety concerns at the hotel whatsoever. If you're passing through, or visiting SB, we would certainly recommend the HGI. Thanks for reading.

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