Hampton Inn & Suites By Hilton San Diego Point Loma

“Welcoming to my family”

New hotel in a great location. Staff was friendly and gave us great recommendations

“Excellent”

Excellent , very clean Breakfast is delicious and coffee is on point .

“School Trip”

Great breakfast, clean rooms, friendly staff.

“It's clean and newer, but needs vegan options at breakfast and customer service training”

One night stay. Pros: The beds were comfortable. Very clean because surfaces were all new. Cleaning and maintenance staff were very good, very eager to help. Coffee and tea provided all day, that is appreciated. Gave us a late checkout on request (we are diamond, but I know not all will). Co… more

One night stay. Pros: The beds were comfortable. Very clean because surfaces were all new. Cleaning and maintenance staff were very good, very eager to help. Coffee and tea provided all day, that is appreciated. Gave us a late checkout on request (we are diamond, but I know not all will). Cons: Looks like it was an old classic hotel that was redone, not really new. Had those giant A/C units, old style bathrooms, etc. 2. Breakfast had zero vegan options. No oats or anything. 3. We were given a room that was at the very end of the property, a long walk. We didn't mind the walk BUT when we walked all the way back when our keys didn't work, front desk staff acted put out. Then, they gave us new keys that again, didn't work. So we had to waste about 25 minutes on big laps back and forth to the front desk, on a workday for me. No apology. Plus they should have told us they were giving us a room that was about a 7 minute walk away. When I suggested that the two girls there again acted troubled by my feedback. I understand this is not a high end hotel, but need some basic customer service training here so keys can be done right and convey that a "sorry" can go a long way when the guest has to deal with staff mistakes.

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