Intercontinental San Diego By Ihg

“Excellent location, service needs some improvement.”

Stayed as a family of 4 for 4 nights in July. Really good location just seaside the bay and very accessible for lots of nearby attractions, 3 minute walk to the midway (highly recommended), 10/15 min walk to little Italy which has lovely restaurants and short walk to seaport village along the bay w… more

Stayed as a family of 4 for 4 nights in July. Really good location just seaside the bay and very accessible for lots of nearby attractions, 3 minute walk to the midway (highly recommended), 10/15 min walk to little Italy which has lovely restaurants and short walk to seaport village along the bay which is lovely. The hotel itself is clean and rooms are spacious enough for a family. However, the service isn't brilliant. It's fine but not as attentive as other hotels we have stayed in in California and restaurant service for breakfast can often be a bit chaotic. The breakfast isn't included and is expensive and not particularly good, so would recommend going out for breakfast. The pool area is nice but very small for the size of the hotel and the amount of guests so can often get extremely busy. Not a hugely relaxing experience when there's more than a couple of guests as it just gets too chaotic. All in all, would recommend for location alone but it's pricey for what it offers.

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“Gorgeous view but lukewarm service”

For a hotel like this, I would have expected better service, or at least staff who showed a bit more enthusiasm when checking us in. It was the most rushed and impersonal checkin process I’ve had and I could barely understand the instructions. I had ask for the comp beverages on my own as a Platinu… more

For a hotel like this, I would have expected better service, or at least staff who showed a bit more enthusiasm when checking us in. It was the most rushed and impersonal checkin process I’ve had and I could barely understand the instructions. I had ask for the comp beverages on my own as a Platinum Elite member and my questions were only answered with haste and annoyance. The room was nice, clean, with a good view. The hotel itself was fine, bar staff was nice as well. But service upon arrival and via text were disappointing . I’d dock another point but that just wouldn’t be fair for the staff members who were working hard and were welcoming.

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“Dissapointing”

We stayed in the hotel for the 4th of July weekend and man were we dissapointed. Check in was messy and chaotic as if they did not prepare at all for the influx of travelers for 4th of July. It took them 2.5 hours after 3 pm to get a room ready for me. Once the room was ready they took my luggage w… more

We stayed in the hotel for the 4th of July weekend and man were we dissapointed. Check in was messy and chaotic as if they did not prepare at all for the influx of travelers for 4th of July. It took them 2.5 hours after 3 pm to get a room ready for me. Once the room was ready they took my luggage while I finished my lunch and said they would bring it to the room. 2 hours pass by and I had to come down to check. After speaking to 4 people turns out my bag was sent to the wrong room! I had to go personally to retrieve it which is ridiculous. The hotel was clean and rooms are big but definitely not what is expected of an Intercontinental in terms of service. Definitely will look for other alternatives before staying here again.

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