Coventry Motor Inn

“Everything seems nice until...”

We stayed at the Coventry Motor Inn for 3 nights (14th–17th October) during our U.S. trip. On arrival, there was some confusion with our booking dates, but the staff found us the last king room available which was fine as we were made aware to request housekeeping by 7 p.m. the night before. The r… more

We stayed at the Coventry Motor Inn for 3 nights (14th–17th October) during our U.S. trip. On arrival, there was some confusion with our booking dates, but the staff found us the last king room available which was fine as we were made aware to request housekeeping by 7 p.m. the night before. The room itself looked lovely at first it was clean, comfortable, and ideal for a few days of sightseeing. Unfortunately, things went downhill on the second night when I woke up itching and found ants in the bed , There was only a few so we killed them and went back to sleep. As we awoke the following morning we found more ants in the bed and were crawling up the gap between the bed and headboard so decided to move the furniture out away from the wall and could see them crawling from a hole between the floor and the skirting board right where our bed sat against the wall. We reported this to reception around 10:45a.m and the staff member said housekeeping would clean and resolve the issue. However, when we returned that evening at 8pm while we could see the bed had been made and towels replaced, the ants were still there and the area behind the bed hadn’t been touched at all (dust and old bottle caps from previous guests that we found the same morning were still present!) We went back to reception and asked to change rooms but the night security guard said the manager wasn’t onsite, There were no rooms available (despite the vacancy sign still being on outside), He couldn’t leave the desk to help and when asked if we could borrow a hoover he told us no. I finally asked if we could speak to the manager to help resolve the issue or move us to one of the other 'Motor Inn' hotels down the road but we were told the manager could only be contacted if there was an emergency or if someone was ill, His final words to us were "No my friend, there's nothing we can do". In the end we went out to find a shop and brought ant spray to deal with it ourselves, We moved the bed away from the wall checked all surfaces and sprayed the whole skirting board and gaps to hopefully deal with it and put our head down for a few hours sleep. Later at around 10:30pm we were woke with a call from reception saying a room had suddenly become available — frustrating, since we’d asked earlier and been told there were none but at that point we were exhausted and due to check out at 5 am so relucantly we declined. It’s a shame, because without these issues the hotel could have been a solid choice as it was in a great location, comfortable bed, decent amenities. But the ant infestation, lack of cleaning, and poor handling by staff really let it down. Sadly, we wouldn’t stay here again and would not recommend. (If management wish to contact me directly for videos to show the extent of the infestation as the photos don't show the amount that was in the room please feel free to provide an email address in the comments)

less