Taj Campton Place

“Good Location. Hotel is Good.”

It is a nice hotel. Location is not bad. Close to some high end stores. We had an issue with the bathroom lights and the front desk sent someone in like 5 minutes. Awesome response time. The room could do with some more live from the house cleaning crew. I found a torn teabag paper in the Tea Ca… more

It is a nice hotel. Location is not bad. Close to some high end stores. We had an issue with the bathroom lights and the front desk sent someone in like 5 minutes. Awesome response time. The room could do with some more live from the house cleaning crew. I found a torn teabag paper in the Tea Case. Carpet needed some deep cleaning. No big deal. All in All Not a bad hotel. Breakfast was decent.

less

“Didn't feel five star”

Room was nice. The hotel itself was average. Great location by Union Square. Lobby isn't much to speak of. There were free pastries and coffee in the morning, but that was a telling example of why this place didn't feel five star. The pastry case had fruit flies hovering around it, and was empty by… more

Room was nice. The hotel itself was average. Great location by Union Square. Lobby isn't much to speak of. There were free pastries and coffee in the morning, but that was a telling example of why this place didn't feel five star. The pastry case had fruit flies hovering around it, and was empty by 9 am (not restocked). The coffee was mediocre. That's sort of how the entire hotel felt - just OK, not really special.

less

“Disappointing "5-Star" Reality - Subpar Service & Dated Property”

While the Taj Campton Place offers an excellent, central location, it fails to deliver a true 5-star experience, struggling to even meet standard 4-star expectations. Service was a major letdown from the start. Check-in was unwelcoming—the host forgot to give me my keys, failed to explain my Chase… more

While the Taj Campton Place offers an excellent, central location, it fails to deliver a true 5-star experience, struggling to even meet standard 4-star expectations. Service was a major letdown from the start. Check-in was unwelcoming—the host forgot to give me my keys, failed to explain my Chase benefits, and provided no welcome amenity. Throughout the property, attention to detail was missing; the elevator was dusty, the downstairs spa water dispenser was consistently empty, and the room’s carpet was slightly dirty. The entire hotel feels heavily dated and desperately needs a renovation, especially given the lack of real hotel amenities. Dining was equally frustrating. The main restaurant was closed on Sunday, leaving only a bar alternative with subpar service. Breakfast was an exercise in patience, with long waits to be seated and for food to arrive. The buffet option was incredibly limited, offering only cold items like cereal, yogurt, and cold cuts. The only highlights were the excellent evening turndown service (complete with free macarons and slippers), plenty of complimentary in-room water, and decent morning coffee and pastries downstairs. The gym was also decent—small, but packed with cardio machines, though it could use more strength equipment. Overall, a great location and nice turndown treats cannot mask the poor service and neglected property. Look elsewhere for actual luxury in San Francisco.

less

“Could be better”

I had high expectations for this hotel based on its five-star reputation and prime location which is close to china town, etc. but the service fell short in some areas. The arrival experience was underwhelming. There was no doorman or bell staff to greet guests or assist with luggage, even though p… more

I had high expectations for this hotel based on its five-star reputation and prime location which is close to china town, etc. but the service fell short in some areas. The arrival experience was underwhelming. There was no doorman or bell staff to greet guests or assist with luggage, even though parking is off-site. At check-in, the front desk staff was efficient but not particularly warm or welcoming (with exception with John who assisted us). A friendly greeting or small hospitality gesture, such as offering water, would have gone a long way in making guests feel valued. Breakfast is great and customer service is excellent, shoutout to Elijio. No pool on site, but the view of the workout room is nice. Another disappointment was the additional service charges. Even for small in-room requests, the hotel charges approximately $10 for delivery or service, which feels excessive considering the room rates and luxury branding. While the property itself is beautiful and the location is excellent, the level of hospitality did not match what I expect from a five-star hotel. Again, this is exception with John and front desk guy who lent me scissors. The front desk guy who checked us in maybe needs more training for warmer customer service. Overall, we had a nice stay.

less