The Ritz-Carlton

“Great service comfortable room”

I love this hotel. Incredibly friendly staff. Excellent club level. Comfortable room. Great room service. I can’t wait to stay here again, I’ve been here twice in the last two weeks. Yes not cheap but in my opinion worth the extra expense.

“Top Quality Team & Wonderful Stay”

Had a two-night stay at the hotel and from entry to exit the staff was incredibly accommodating. People at the resort need to be called out for the exemplary service they had. First was Reception - Kiriah at reception gave us very early access into our room at 6:30am as we had been driving for o… more

Had a two-night stay at the hotel and from entry to exit the staff was incredibly accommodating. People at the resort need to be called out for the exemplary service they had. First was Reception - Kiriah at reception gave us very early access into our room at 6:30am as we had been driving for over 10 hours and up for over 24 hours. She was fabulous. Teresa also in reception was fabulous in assisting confirming logistics with our vehicle and valet. Second was Parallel 37 - Rei and Sui were simply phenomenal in their service, attention and how engaging they were. Rei brought us complementary juice and a fruit plate and enjoyed learning more about them and their families. The room was cozy and the grounds are decorated in a classy and professionally fashion. A great stay and mostly due to the staff and their ability to connect with its patrons.

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“Pretty average for a luxury hotel”

I stayed here for one night. Our company held a series of board meetings and events over three days. The hotel was absolutely freezing the entire time. That being said, my room on the third floor was very stuffy and had a strange smell. So I was freezing during the meetings and in the various ballr… more

I stayed here for one night. Our company held a series of board meetings and events over three days. The hotel was absolutely freezing the entire time. That being said, my room on the third floor was very stuffy and had a strange smell. So I was freezing during the meetings and in the various ballroom rooms and meeting rooms and very warm in my room, trying to sleep at night. The people who work at the hotel are extremely friendly and I think are trying to be helpful. But the hotel seems generally a bit dated. I would not choose to stay here if I were paying.

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“Terrible stay! Tired property, even worse service.”

This a Ritz Carlton in name only. That is it! The property needs a full refurbishment to include the old and tired wall paper, the musty smelling carpets, the scratchy sounding Tivoli radios (purchase proper Bose). The Staff/Team, especially at the front desk and the concierge desk, are snobbish … more

This a Ritz Carlton in name only. That is it! The property needs a full refurbishment to include the old and tired wall paper, the musty smelling carpets, the scratchy sounding Tivoli radios (purchase proper Bose). The Staff/Team, especially at the front desk and the concierge desk, are snobbish and are led to believe they work at some REAL 5 stars property. Nose up! No matter how many notes one has in their Bonvoy profile, things do not get done. Multiple phone calls to the various forgetful "guest service" operators are also futile. Housekeeping is a hit-and-miss. In room dining not stellar. The corridors resemble a college dorm with cleaning carts all over the places forcing the guests to zig-zag to reach a room. Raining...no problem, you must look for an umbrella, because the doormen do not offer them like in most upper class properties. San Francisco lacks true 5 starts properties, one can hope the new upcoming Rosewood property changes the landscape.

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