The St. Regis San Francisco

“Utterly Delighted to Return!”

I am so glad to be able to post a new review of the hotel. My family and I stayed at the hotel in July and we, unfortunately, did not have the best experience. I did say, in my last review, that it was more about how the hotel responded to the various issues rather than the problems itself and th… more

I am so glad to be able to post a new review of the hotel. My family and I stayed at the hotel in July and we, unfortunately, did not have the best experience. I did say, in my last review, that it was more about how the hotel responded to the various issues rather than the problems itself and the response from the St Regis was, quite simply, outstanding! From the manager's immediate response to my initial review - thank you for the reassurance about the microbeads - I was delighted to know that - to the kind letter and other treats left in our room when we returned, it was very clear that our concerns had been taken seriously and remedied. Our next stay was everything that I would expect from the St Regis and more! It is without a shadow of a doubt that, thanks to the extraordinary response from the management, I will most definitely choose the St Regis now over any other hotel! My sincere thanks to all the team who put so much effort into making sure that our stay was so wonderful!

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“Nice 1 night stay cation”

We stayed here for only 1 night for a little stay cation. Hotel is beautiful, clean, & room was well appointed. Front desk staff were very nice but not enough people during check in or check out. We had to wait a considerable amount of time for both. Lobby area near check in was often crowded with … more

We stayed here for only 1 night for a little stay cation. Hotel is beautiful, clean, & room was well appointed. Front desk staff were very nice but not enough people during check in or check out. We had to wait a considerable amount of time for both. Lobby area near check in was often crowded with people waiting & luggage. Pool was clean, plenty of towels, no issues. Overall great stay but they definitely need to put more staff @ the front desk & clean it up a bit.

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“A nice enough Property that let us down....”

My son and I were looking for an apartment for my son in San Francisco as he is moving up north. We decided on the St. Regis based on a friend's recommendation. We were disappointed in a couple aspects of our stay. The first was that the restaurant in the hotel was closed as work was being done on … more

My son and I were looking for an apartment for my son in San Francisco as he is moving up north. We decided on the St. Regis based on a friend's recommendation. We were disappointed in a couple aspects of our stay. The first was that the restaurant in the hotel was closed as work was being done on the floors. We were not notified of the closure ahead of time. They had a side room available for food but it was not in keeping with a 5 star hotel. A further issue occurred when my son went up to use the sauna and steam room in the spa. After an exhausting day trooping around the City, he went up only to find the Spa was also closed for renovations. Again there was no prior notification. Had we known that the restaurant and spa were closed, we would have chosen the Ritz Carlton which was our other option. A small note on the room, the bathroom had mold/mildew on the bottom metal railing of the shower. Gross and, again, not in keeping with a 5-star hotel. Lastly, when I was checking out, the front desk clerk asked about our stay. Since he asked.....when I mentioned the issues, he asked if there was anything he could do and spouted out some absurd comment about his high level of seniority. I thought for a second and then asked if he could waive the facility fee since we hadn't been interested in using the food credit attached to the facility fee in a small room that wasn't actually meant as a restaurant. His response was that management doesn't like to waive the facility fee so he couldn't waive it (despite his high level of seniority). I wanted to tell him that guests don't like to commit to 5 star hotels that claim to have a restaurant and spa only to find out they don't. But, I decided to let it go and on future trips to visit my son, simply go to the Ritz where I know from prior experience I won't have any of these issues.

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