Courtyard By Marriott San Luis Obispo

“Double Thumbs Up”

I'm glad I chose this property despite reviews I've read. I called hotel before booking reservation. i spoke with Danny who gave me updated, current info on property that tipped the scale for me to book this Courtyard. Check-in was fast and graceful. Hannah (I hope that's her name) was very upbeat,… more

I'm glad I chose this property despite reviews I've read. I called hotel before booking reservation. i spoke with Danny who gave me updated, current info on property that tipped the scale for me to book this Courtyard. Check-in was fast and graceful. Hannah (I hope that's her name) was very upbeat, courteous, and acknowledged my Marriott status. I observed her positively greeting guests returning to the hotel. Room was very renovated new and nice. There was renovation project ongoing but not problematic. Danny assisted w/checkout process that was fast and smooth. I shared positive comments on stay and elite welcome gift that was clever and well-thought. I highly recommend this property for its welcoming staff and newly renovated rooms! Location is good outside of downtown that is small. Price of downtown lodging is not justified when everywhere is just a close drive away.

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“Good experience!”

This is a wonderful hotel located exactly where I needed to be to visit friends. I was surprised at how luxurious it seemed! Despite being under construction, I didn't notice anything or any noise which was a big plus in my book. The hotel loses a star for black marks on the pillow cases and a malf… more

This is a wonderful hotel located exactly where I needed to be to visit friends. I was surprised at how luxurious it seemed! Despite being under construction, I didn't notice anything or any noise which was a big plus in my book. The hotel loses a star for black marks on the pillow cases and a malfunctioning toilet.

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“Good Stay with a few Issues”

First, this review should be prefaced by a note that the hotel is under renovation. This is no easy feat for any business, but it did seem to affect our experience. Our reservation was for a King room with a couch/sofa bed. I had also requested a room close to the elevator due to my husband's mo… more

First, this review should be prefaced by a note that the hotel is under renovation. This is no easy feat for any business, but it did seem to affect our experience. Our reservation was for a King room with a couch/sofa bed. I had also requested a room close to the elevator due to my husband's mobility issues. We were told that the only room that was available was on the third floor on the opposite end of the hotel--basically the furthest point from the elevator. We trudged off to the room and when we got there--on one of the renovated floors--there was no couch. Just a chair. Having a couch was the reason we chose that room. I left my husband in the room and took the long walk back to the front desk to explain that the room was not what we had reserved. They were able to find another room on the first floor, with a couch, but it was on the opposite end of the hotel furthest from the entrance. I went to verify the room had a couch, but when I arrived the keys did not work and I had to return BACK to the front desk. A third trip confirmed that the room had a couch and that there WAS access to the parking nearby which I hoped would solve the mobility concerns. Normally the property has plenty of parking space but when we got to the back of the property near the outside door we found that a large percentage of the parking was blocked by shipping containers holding the renovation materials. This made parking a bit more difficult than it would have been and meant that we needed to walk from the front of the hotel to reach our room rather than being able to use the nearby parking stalls and entrance. In addition to all of the room issues, the front desk clerk seemed upset that in the time that it took me to make the 5 trips to and from the front desk, the new room, and then the original room, my husband had needed to use the bathroom. The clerk seemed irritated that that meant that the room would have to be cleaned again. Although I certainly wouldn't have wanted to cause any additional work, if we had been given the correct room to begin with it wouldn't have been an issue. I didn't appreciate feeling like I had done something wrong when the error was not mine. Overall, the property was clean and quiet (even with the renovation) and we would consider staying there again.

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