Embassy Suites Santa Ana Orange County Airport North

“Clean Hotel needing modernization”

Pros - rooms and hotel were clean. Breakfast area, especially the made to order eggs were great, Bar area with evening "mixer" is a nice feature. Location to gas station and highway made getting around easier. Cons - Hotel is outdated compared to many other Hilton products where I stay. Room doe… more

Pros - rooms and hotel were clean. Breakfast area, especially the made to order eggs were great, Bar area with evening "mixer" is a nice feature. Location to gas station and highway made getting around easier. Cons - Hotel is outdated compared to many other Hilton products where I stay. Room doesn't have any USB charging plugs, Rooms needed some modernization. Heat in my room didn't work. Sliding door to the balcony was difficult to lock and unlock and could feel the breeze going through the worn out seals. The ceiling in the gym area was literally falling off the structure and many of the dumbbells were missing.

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“Not the best Embassy Suites”

I stayed at Embassy Suites by Hilton Santa Ana Orange County Airport for a week while traveling for work. I’m a loyal Hilton Honors Gold member, and this location was within walking distance of my job site, so it felt like an easy choice. I usually like Embassy Suites, so even though I saw a lot of… more

I stayed at Embassy Suites by Hilton Santa Ana Orange County Airport for a week while traveling for work. I’m a loyal Hilton Honors Gold member, and this location was within walking distance of my job site, so it felt like an easy choice. I usually like Embassy Suites, so even though I saw a lot of negative reviews, I figured I’d give it a shot. Pros: 1. Breakfast was excellent 2. Happy hour and restaurant were very good 3. Employees were friendly and helpful Cons: 1. The place is a bit rundown. Towels were frayed, curtains had holes, and there was rust on the vents and drains, as well as spots on some of the light fixtures. I’m not overly picky, but some of this felt closer to a motel than what I expected from Embassy Suites. They are remodeling, so hopefully this will improve. 2. The area felt a little sketchy. There were homeless people in the parking lot—I saw one getting high in the bushes and another checking car doors. I actually had to yell at them from my balcony before an employee came out and ran them off. She was back the next morning as well. 3. The fitness center was pretty bad. No towels, no sanitary wipes, and several of the machines did not work. It didn’t take me long to realize why I was the only one there in the morning. I did see them restocking later, but it’s been my experience that many people work out early. The night crew needs to have it minimally stocked, and all the machines should be working. 4. Doors don’t self-close, which didn’t help the security situation 5. At times, the hotel deals with homeless people getting inside to use the public bathrooms. 6. Housekeeping wasn’t great—sheets and towels were changed, but surfaces didn’t seem to get wiped down. Overall: It wasn’t a horrible stay, but the safety issues alone would keep me from coming back. The convenience of walking to work was nice, but next time I’d stay somewhere farther away and just make the drive. I wouldn’t feel comfortable having my wife stay here alone, and if I had young kids with me, I’d definitely look elsewhere.

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