Residence Inn By Marriott Los Angeles Westlake Village

“Good hotel - Visiting Reagan Library”

Hotel in a good location. Close to freeway, there are many restaurants around the hotel. And also Costco is just the next block. Only minus I think is that the location is right across a cemetary. Check in and service was great. Vanessa at the evening shift helped me and gave me the benefits for be… more

Hotel in a good location. Close to freeway, there are many restaurants around the hotel. And also Costco is just the next block. Only minus I think is that the location is right across a cemetary. Check in and service was great. Vanessa at the evening shift helped me and gave me the benefits for being Platinum without me needing to ask. Breakfast also was good. They refilled the food quickly and cleaned up tables fast too. Will stay here again next time I go to Reagan Library. Only 15 minutes away from there.

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“Feel unwelcome”

The room was perfect the people from front desk were nice and helpful. But me and family feel unwelcome by the lady that was working at the breakfast buffet she was rude every day with my kids, we had breakfast for three consecutive days every day she was looking mad. When we were having breakfast … more

The room was perfect the people from front desk were nice and helpful. But me and family feel unwelcome by the lady that was working at the breakfast buffet she was rude every day with my kids, we had breakfast for three consecutive days every day she was looking mad. When we were having breakfast we also saw that in another couple had a problem with her. I really don’t understand what was her problem.

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“Not sure I will return.”

My third stay here. First experience was good enough for me to return and this second experience also good. However, the third time was not the charm. What went wrong since my previous stay? 1. no more coffee and hot water avaiable in the lounger 24/7. When I asked why, I was told because they … more

My third stay here. First experience was good enough for me to return and this second experience also good. However, the third time was not the charm. What went wrong since my previous stay? 1. no more coffee and hot water avaiable in the lounger 24/7. When I asked why, I was told because they put the coffee makers in the room. Huh? Every other hotel I stay at has both. So that's ridiculous. Besides, the coffee maker in the room was disgusting. I ran hot water through it 3 times, and it came out brown each time. 2. No more waffle maker at breakfast? Couldn't get an answer from the breakfast staff. 3. The cook at breakfast did not do well. For example, underdone potatoes multiple days in a row. Also, the buffet was constantly empty and the cook good not keep up, even at low crowd times. The other breads, yogurt, etc. that didn't require cooking were also constantly running out. Lastly, and most disgusting, the scrambled eggs. Our first 2 days, the eggs were fine. Then day 3 they were runny. I asked if a new batch was coming where the eggs would be cooked. I was told, and I can't make this up, that someone complained about the eggs, and that they preferred them more "wet", so now they will be made that way. And they were for the rest of my stay. 1 person complained? Was it the Marriott CEO? If not, and know one else was complaining, why do the rest of us have to now skip the eggs. The chef would not listen to reason. Clearly this hotel has decided to cut way back on things like the lobby coffee, and competent breakfast staff. I'm not looking for anything fancy, but every other Residence Inn I stay at does not have these problems. So when next in the Westlake Village area, I will be shopping around for another hotel.

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