Acme Hotel Chicago, Outset Collection By Hilton

“Room for Improvement”

I visit Chicago regularly for work and have stayed here a few times for business travel. The overall location is convenient and you can easily walk to restaurants and other neighborhoods etc. The immediate area is a little seedy - homeless people on the block and smells of cigarettes and urine. Sta… more

I visit Chicago regularly for work and have stayed here a few times for business travel. The overall location is convenient and you can easily walk to restaurants and other neighborhoods etc. The immediate area is a little seedy - homeless people on the block and smells of cigarettes and urine. Staff is friendly and mostly helpful. Elevator was out during one stay, which was horrible and resulted in really long wait times plus crowded elevator rides. The rooms are a bit outdated and could use an upgrade. I've stayed in the rooms facing Ohio St and I was not able to sleep well due to the street noise (cars racing, honking, sirens etc). The old, janky AC unit also emitted a bright light that I had to block with towels to sleep. The rooms facing the interior are quieter but the AC units are old and LOUD (was constantly woken up at 3am by the AC fan). During my multiple stays, there was ALWAYS someone else's hair on the shower wall, which made me question the cleanliness of the room.

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“Hilton's corporate heads are not thinking clearly.”

I am conflicted about my rating for this location. The staff was great. Ready to help with a range of issues. But what has become of Hilton? Hilton once was a brand that I trusted for a level of quality. But their corporate managers seem to think that somehow, inconsistent "collection" hotels tha… more

I am conflicted about my rating for this location. The staff was great. Ready to help with a range of issues. But what has become of Hilton? Hilton once was a brand that I trusted for a level of quality. But their corporate managers seem to think that somehow, inconsistent "collection" hotels that are unpredictable and inconsistent are a way to promote their brand? Wrong! As I understand it, the "Outset Collection" is Hilton taking over run-down properties and recoving them and keeping prices low. They also seem to be aiming to be trendy to attract younger travellers. A thought for Hilton--busines travellers and more mature clients are not the heart of the market, a young backpacker who's short on spending cash will find a youth hostel with a bunk room. We arrived a few minutes before our 3 pm check-in time. For some reason they could not manage to check anyone in a few minutes early--so there was a line of about six parties ahead of me. One of their two elevators was out of service. I know there's a shortage of elevator repairpersons, so that might be understandable. But the long line for check-in turned into a trafic jam at the one remaining elevator--and the "up" button to call it was also needing repair. All told it was around 40 minutes later before we got into our room. The room was not especially well conceived. A good bed, a desk with one chair, a couple of hammocks. A few hangers above the hammocks, a tall skinny closet with nothing in it (supposed to be an ironing board maybe?). Enclosed bath with a non-enclosed shower (note to designers: a half-sheet of glass is not an enclosure, I prefer to keep the floors dry). Pipes that rattled when you flushed. A nice TV with limited channel selection--no NBC, for instance, and I think no PBS. Mini-fridge but no coffeemaker and no microwave--to get coffee I had to go to the attached bakery, which was closed on one morning due to some mechanical issue. The building incorporates a bar which seems to attract its own clientele. The elevator is adorned with cover art from famous rock albums--and the theme is carried into the mood music in the elevator--now, how mahy of us want punk-rock at 8:30 a.m.? I think if I'm looking for affordable lodgings in Chicago, next time I'll go back to Motel 6. I no longer trust the Hilton brand.

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“Good location but outdated property”

The first thing I noticed upon entering the lobby is the unpleasant smell. It smelled like smoke and old furniture. My room was in the back of the property so no city view (parking lot and an inside courtyard), but at least I was not bothered by street sounds. It was clean but very old and in need … more

The first thing I noticed upon entering the lobby is the unpleasant smell. It smelled like smoke and old furniture. My room was in the back of the property so no city view (parking lot and an inside courtyard), but at least I was not bothered by street sounds. It was clean but very old and in need of updating. Acceptable for a one night stay due to a convenient location, but I would not book this for a longer vacation in the city.

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