Holiday Inn & Suites Denver Tech Center-Centennial By Ihg

“Solid value, but overdue for a refresh”

I’ve stayed at the Holiday Inn Denver Tech Center-Centennial many times over the years, though this was my first visit in about a year and a half. Let’s start with the positives. Rates here consistently run about $50 to $75 cheaper than the Hyatt Regency and Marriott options in the Denver Tech Ce… more

I’ve stayed at the Holiday Inn Denver Tech Center-Centennial many times over the years, though this was my first visit in about a year and a half. Let’s start with the positives. Rates here consistently run about $50 to $75 cheaper than the Hyatt Regency and Marriott options in the Denver Tech Center. There’s also no scam parking fee for what is, after all, an open, unsecured lot. In a market where that’s become standard practice, it’s a welcome difference. Housekeeping also deserves credit: rooms are genuinely clean, and that hasn’t slipped. The issue is timing and staffing. Housekeepers appear to be contracted and are gone by early afternoon. On two of my three days, I received full service. On the third, my room hadn’t been serviced when I returned at 3:30 p.m. At that time, no housekeepers were still working. I ended up retrieving sheets, towels, and trash bags and servicing the room myself. No compensation was offered. That said, the same issues I noticed on prior stays haven’t been addressed. The property is showing its age. Scuffed walls, scratched surfaces, stained furniture, peeling or bubbling wall coverings, and visible mold or mildew in the shower are increasingly hard to ignore. Technology is another weak point. The in-room experience feels stuck in the past. The TV is noticeably smaller than what you’d expect in 2026 with no streaming or casting capability. USB outlets are essentially nonexistent beyond the alarm clock. It’s the kind of thing that wouldn’t have stood out five years ago but does now. Service, to the hotel’s credit, remains a strength. Staff are friendly and professional across the board. Stephen at the bar, Bianca in the restaurant, and the front desk team all stood out for doing their jobs well. Where things fall short is elite recognition. As an IHG elite member, I saw little to no acknowledgment with no suite upgrade despite apparent availability. This is a departure from how this property used to operate. Dining is another area that needs attention. Breakfast has been reduced to a mediocre $14 buffet that frankly falls below what you’d get for free at a Holiday Inn Express. No made-to-order eggs, limited selection, and overall poor quality. There’s a Starbucks bordering the parking lot that offers better coffee and a better breakfast for about $8. Outside of breakfast, the on-site restaurant is Holiday Inn’s tired Burger Theory concept. While the burgers are passable, everything else is below Applebee's in quality. In-room amenities are sparse. No bar of soap, no cleansing cloth, and no bottled water. Small things, but they add up. All things considered, if your expectations are low, you will be satisfied. I’d stay here again if the rate is under $150 per night. At that price, it’s a good value for the area. Just don’t plan to eat here. Stick to drinks at the bar and go elsewhere for breakfast or dinner. A thorough refresh would go a long way. In the grand scheme of things, this is essentially a Holiday Inn Express or a Fairfield with a full bar, gym, and pool.

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“Satisfied with hotel”

Overall, a pretty nice hotel. Rooms were clean. We didn't pay for the breakfast at Burger Theory, but the hotel did have free coffee which was good. There is a Natural Grocers across the street which is nice. One complaint is we registered for 4 people but the room only had 3 towels. Staff was… more

Overall, a pretty nice hotel. Rooms were clean. We didn't pay for the breakfast at Burger Theory, but the hotel did have free coffee which was good. There is a Natural Grocers across the street which is nice. One complaint is we registered for 4 people but the room only had 3 towels. Staff was nice enough to call us to let us know that our daughter left her pillow at the hotel.

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“Hotel is NOT in the Denver Tech Center. Good staff, but housekeeping is a hit or a miss. Mold and mildew in shower.”

I've stayed here a few times, although it's been over a year since my last stay. Location wise, the hotel is very good for anyone needing to be in the suburbs of Denver. Denver proper starts and ends 2 or 3 miles up the road. Lone Tree, Greenwood Village, Centennial, etc. are nearby. Despite its n… more

I've stayed here a few times, although it's been over a year since my last stay. Location wise, the hotel is very good for anyone needing to be in the suburbs of Denver. Denver proper starts and ends 2 or 3 miles up the road. Lone Tree, Greenwood Village, Centennial, etc. are nearby. Despite its name and Holiday Inn/IHG marketing of the property, the hotel is NOT in the Denver Tech Center. I've mentioned this before. The Denver Tech Center is at least 10 minutes by car, depending on traffic and which way you go. This hotel should be called the Holiday Inn Centennial Airport. This is circa 2016 Holiday Inn that is starting to show its age. At 7 or 8 years old, the hotel is starting to get to the point where it needs some updating. I had a king suite on the fourth floor. This is the hotel's best and most expensive category of rooms. No USB outlets anywhere in the room, except an alarm clock that was broken and didn't work. Only two electrical outlets at the desk; both on the lamp. I had two TVs. One in the bedroom and one in the living area. Both TVs are smaller than you expect at a hotel in the year 2024. If I had to guess, the TVs are between 38 and 42 inches. Most hotels have 50-55 inch TVs. No smart TV capability whatsoever. Some visible wear-and-tear. Walls in the hallway are scuffed and scratched. The sofa looked a little worn and had a couple of stains. The walk-in shower in the bathroom had visible mold and mildew. That's just not acceptable at a Holiday Inn-branded hotel. Besides wall-mounted dispensers containing hand wash, lotion, shampoo, conditioner and body wash, no other amenities were provided. Not even a bar of soap or a packaged cleansing cloth. As a suite, my room had a small kitchenette and bar counter. The refrigerator was smaller than the fridge at a Holiday Inn Express. There was a small 0.7 cubic feet microwave from Danby (a brand I've never heard of) and a Keurig coffeemaker. In the cabinets were paper plates, plastic cutlery, and a corkscrew. On the wall was a dispenser with what was labeled as dish soap. There was also a dispenser with paper towels. Two plastic-wrapped drinking cups were provided in addition to two plastic-wrapped coffee cups. Nothing else even though the kitchenette looked like it had originally had real plates, etc. At least judging from the amount of empty space in the cabinets and countertop area. My bed was very comfortable, although the duvet was the waffled polyester-blend that seems to be standard at Holiday Inn Express. Normally, it's a different duvet at Holiday Inn. The gym is newish, large and well-equipped. Quite good by Holiday Inn standards. There's an indoor pool, although I didn't try it. There's also a lighted patio but it's strangely located off the pool instead of the lobby bar/restaurant. It would make more sense to have it by the bar/restaurant. While tourist magazines and assorted brochures are stocked in the lobby, no newspapers are provided. The business center consists of a computer and printer off the side of the lobby. The computer was broken. Speaking of the bar/restaurant, the hotel has a bar/restaurant branded as Burger Theory. Burger Theory is a 10-year-old hotel restaurant concept that Holiday Inn developed. It's a little tired these days. I can't speak to the burgers, but the breakfast is fairly typical. Breakfast was included for me. Bianca, the server, has worked here at least 2 or 3 years. She's polite and does a good job. She is generally alone, outside whomever is working in the kitchen. The eggs and omelets are good. In the past, they've occasionally only offered a breakfast buffet that was pretty low-end and not as good as the free breakfast buffet at a Holiday Inn Express or Marriott Fairfield. If you order eggs off the menu, you're at least guaranteed to have a freshly cooked meal. At night, there's a full bar. The wine selection is fairly low-end, although the Chateau Ste. Michelle chardonnay is decent enough. I asked for a fresh bottle to be opened and the bartender gladly obliged as he didn't know how long the previously opened bottle had been in the refrigerator. If the hotel had offered me a free or discounted appetizer, I might have ordered a glass of wine (or vice versa). Housekeeping is hit or miss. The housekeepers appear to be third-party contracted staff, not actual hotel employees. They didn't wear uniforms. While they did a good job cleaning my room (excluding the bathroom with the mold/mildew in the shower), they never put pillowcases on the pillows. The housekeepers seem to be contracted staff who are finished working for the day by 2 or 3 pm. Full-service hotels typically have housekeepers on duty until the early evening. There's a small pantry off the front desk that is reasonably well-stocked. It includes a few Colorado souvenirs, like t-shirts and postcards. It's always nice to buy some postcards and send them to friends or family. Outside the hotel, a Starbucks is located across the parking lot, there's a Maverick gas station at the other end of the street, and Walmart is less than 5 minutes away. In terms of IHG benefits or elite recognition, IHG diamond elite status guests get their breakfast benefit. The front desk was also proactive with a suite upgrade. I booked a suite for the first night and a standard room the second night. They kept me in the suite for the second night with no pushback whatsoever. I also received a choice of a $10 voucher or IHG points at check-in. That was in addition to two free bottles of water. I would have preferred my choice of a soft drink from the pantry since there is a free water tap near the elevators to fill water bottles. But that's just my personal opinion. The staff at the front desk were polite, friendly and the kind of people I would hire if I owned a hotel. With all of this said, the biggest issue I had and the biggest issue I've had over multiple stays going back 2 or 3 years is the overall standard. Holiday Inn is supposed to be a full-service hotel brand. While there's a bar/restaurant, that's the only thing separating this hotel from a Holiday Inn Express. There doesn't seem to be any staff besides 2 or 3 staff in the restaurant, 1 person at the front desk and maybe a manager or supervisor in the back office. I don't know if there's a general manager on-property. I never saw anyone who looked like a maintenance employee or houseman. When housekeeping made up my room but never put pillowcases on the pillows, the front desk staff member had to close the front desk and personally bring up pillowcases to my room. At a properly staffed full-service hotel a houseman or housekeeper would do this. This seemed to be a reoccurring issue because I repeatedly saw a "I'll be right back" sign at the front desk. If you want a hotel with more amenities and more services there are a few other options in the immediate area. I really don't understand the brand positioning of this property. It's basically just a Holiday Inn Express/Hampton Inn/Fairfield Inn with a real bar and restaurant. At under $140, it's a good value. But at $180-$250 (or more) per night, you should stay at another hotel as there are better values in the immediate area. All things considered, the Holiday Inn has a reasonably good location even though it isn't in the Denver Tech Center. The surrounding area is also safe, unlike some other parts of Denver. I would consider staying here again if the rate was good. However, I would like to see some maintenance in the rooms and a light update to include power strips with additional USB and electrical outlets.

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