Embassy Suites By Hilton Boulder

“We loved everything…..except the art”

We had a really great time here. The rooms were lovely and well laid out. Everyone working there was friendly and helpful. The fitness center was excellent. The food at breakfast and the lobby restaurant was great. But the art was weird and disturbing. Everyone in our group mentioned how weird it w… more

We had a really great time here. The rooms were lovely and well laid out. Everyone working there was friendly and helpful. The fitness center was excellent. The food at breakfast and the lobby restaurant was great. But the art was weird and disturbing. Everyone in our group mentioned how weird it was.

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“Good base for sightseeing”

Perfect hotel for sightseeing and central to Rockies. Hotel staff very welcoming . Front desk very helpful. Nice big rooms that are very clean. Overall great stay.

“Nice but needs updating”

We came to Boulder for one night to get acclimated before heading to the mountains. It is a cute town and based on reviews of this hotel, we thought this would fit what we needed. Because we went in the summer and it was 90 degrees, we chose to drive to Pearl street as it is about a 20 minute wal… more

We came to Boulder for one night to get acclimated before heading to the mountains. It is a cute town and based on reviews of this hotel, we thought this would fit what we needed. Because we went in the summer and it was 90 degrees, we chose to drive to Pearl street as it is about a 20 minute walk there. There was only one staff checking people in and they needed an additional person as there was a line. The lobby is nice and updated and it's great that they have both bottled water and a filling station. The omelet bar at breakfast at the hotel is great. The rooms are where the downfall lies - a few other reviewers mentioned it too. It was clean, but the rooms need a major refresh. The floor tiles were cracked and furniture were worn. It needs painting too. For what we paid, it was not up to par. And although it was nice to have a mountain view, I don't think it's worth the price. With a little update, this hotel could be very nice.

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“High expectations not met, but we liked the balcony suite”

We had a mixed experience at this hotel. Overall, it seemed new and clean. The staff were all helpful and friendly. Our room type/size was just what we needed for a family with two teenagers--a 2 queen suite with living room and balcony. The breakfast buffet was convenient and had a lot of selectio… more

We had a mixed experience at this hotel. Overall, it seemed new and clean. The staff were all helpful and friendly. Our room type/size was just what we needed for a family with two teenagers--a 2 queen suite with living room and balcony. The breakfast buffet was convenient and had a lot of selection. On the other hand, we had some strange issues. First, our room was not available until over an hour after the check-in time and we were repeatedly told "just 15 more minutes," which was frustrating because these assurances kept proving false and we were left just sitting around in the lobby. At least they made it up to us by compensating our parking, which was a significant value. Next, there was some strange and disturbing artwork in our suite--a woman in a sundress sleeping or unconscious in the snow? Presumably, the goal emotion was "tranquility," but no woman would sleep in the snow in a sundress, so it was hard to walk by this artwork without imagining this poor woman escaped a kidnapper and/or was sick or injured. Although art is subjective, we thought it was a strange choice. Additionally, the light fixture between our two beds was broken and hung limply and pointed at the wall, so it was pretty useless, and there was otherwise not much light in the bedroom. It was nice to have a pool and there was a good amount and variety of seating types, both in the shade and in the sun. When we arrived, however, there were no pool towels so we had to wait until they were replenished. It seemed a bit odd they couldn't manage this better since it seems pretty predictable the pool would be in heavy use on a hot afternoon on a Saturday. Also, the water was rather cloudy, which felt a bit unsettling because we were unsure what was causing this. Another strange issue was the one of the elevators kept "acting up" throughout our stay. At one point, we parked in the underground parking garage and this elevator was at the parking garage level. We got inside and pressed the button for the lobby, but the elevator door just partially closed and reopened over and over. It could not close all the way or take us up to the lobby. We couldn't push the button to call an alternate elevator because the system already believed an elevator was available on this level. There was a telephone in the elevator lobby to call for assistance, but we tried it and it was broken! We were left wandering around the parking garage looking for stairs, which were nearby but kind of hidden and not well marked with directional signage. The climb from P2 to the lobby was rather lengthy. Luckily, my family is in good shape. I can't imagine what anyone would have done down there if they were elderly or disabled. I think they ought to make sure that help phone is functional and add some directional signage for the stairs. All of this being said, it is possible we would stay here again if we couldn't find a similar suite at another hotel because the 2-queen 1-bedroom with balcony worked so well for us. Also, given the other reviews are mostly very positive, it is possible our experience was very unusual. Although most of the above issues were more annoying than terrible, we were just a bit disappointed given the high reviews--maybe our expectations were too high.

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