Garden Of The Gods Resort And Club

“Don't miss this spectacular hotel experience. There is no better way to enjoy the Garden of the Gods.”

The view from the resort rooms, pool, workout facility, meeting rooms and restaurants is extraordinary. I have many memorable photos. The light changes and it is magnificent in a different way. Get a balcony with a view of the Garden of the Gods. We not only saw those rocks ablaze at sunrise, we sa… more

The view from the resort rooms, pool, workout facility, meeting rooms and restaurants is extraordinary. I have many memorable photos. The light changes and it is magnificent in a different way. Get a balcony with a view of the Garden of the Gods. We not only saw those rocks ablaze at sunrise, we saw mule deer and a rabbit from our perch. The rooms and bathrooms are spacious and immaculate. Service is outstanding. I want to go again and again.

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“One of the nicest resorts we’ve stayed at”

Garden of the Gods Resort is easily one of the nicest resorts that we have stayed at around the world. It’s pretty hard to beat waking up to that view everyday! From the helpful staff to above average sized rooms we would struggle to fault our week visit. The resort is perfectly located for those … more

Garden of the Gods Resort is easily one of the nicest resorts that we have stayed at around the world. It’s pretty hard to beat waking up to that view everyday! From the helpful staff to above average sized rooms we would struggle to fault our week visit. The resort is perfectly located for those looking to explore Garden of the Gods, Colorado Springs or further afield in the state.

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“Memorable Family Vacation”

Kudos to concierge Sarah and front desk person Lucas for going the extra mile for me and my family. From accommodating early check in requests, to the birthday items, to cheerfully providing prompt valet throughout the property - your efforts were noted and your professionalism appreciated. It w… more

Kudos to concierge Sarah and front desk person Lucas for going the extra mile for me and my family. From accommodating early check in requests, to the birthday items, to cheerfully providing prompt valet throughout the property - your efforts were noted and your professionalism appreciated. It was unfortunate that the A/C went out in the guest cottage suite - we reported several times however the issue was not fixed prior to check out. Appreciate the room credit - comping the one night stay was the right thing to do however it would have been better to have the facility properly maintained so that my family did not have to suffer through a hot, sleepless night with a toddler. One inconvenience was not having enough casual, family-friendly dining options onsite that do not require a car ride. The Barista offers a very limited menu and several items were sold out during our visit Brunch service at the Grandview Dining Room needs tightening up. We waited about 30 min for our food and noticed others sitting and waiting as well. Our server Casey moved at a snail's pace and had to be flagged down for water and other drink refills. The king suites were clean, convenient and quiet. Housekeeping did an excellent job of servicing the rooms promptly and quietly. Views, pools, and workout facilities are top notch. It would be good to open up the splash pad before 10am in the summer. Thanks for a memorable family vacation!

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“Disappointed in the level of service”

I was so excited to spend a vacation with my husband, but unfortunately our experience was disappointing from the moment we arrived. After traveling all day, the hotel sent us a message asking what time we would arrive. When we checked in, however, our room still wasn't ready. The following day, I … more

I was so excited to spend a vacation with my husband, but unfortunately our experience was disappointing from the moment we arrived. After traveling all day, the hotel sent us a message asking what time we would arrive. When we checked in, however, our room still wasn't ready. The following day, I watched several other guests waiting more than an hour for their rooms as well, which suggested poor planning on the hotel's part. I expected exceptional service, but that wasn't our experience. We had to make three trips to the front desk because our room keys repeatedly didn't work. At the pool, staff members spent more time standing around talking with each other rather than assisting guests. At 5:00 a.m., the guests in the room above us were making so much noise that it woke me from a deep sleep. I called both the front desk and housekeeping, hoping someone could ask them to quiet down, but no one answered either phone. Dining at Grand View was equally frustrating. We had a long wait for lunch, and after our food arrived, it took even longer just to get someone's attention for an additional request. I don't enjoy leaving negative reviews. In fact, if you look at my other reviews, you'll see they're overwhelmingly positive because I prefer to recognize businesses that provide great service. Unfortunately, this stay fell far short of expectations. The hotel has a beautiful property, but the level of customer service needs significant improvement to match it.

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