Hilton Garden Inn Colorado Springs

“Outstanding!!! Must stay here!”

I travel often and stay at many Hilton properties, and this is one of the best Hilton Garden Inns I’ve ever visited. Great location near the Air Force Academy with amazing mountain views, friendly staff, spotless rooms, and a delicious breakfast. Highly recommend!

“In poor condition, with sub-daily housekeeping”

Stayed three nights over a weekend while visiting family. I was not very impressed. Housekeeping is not daily. The room had crooked floors and thin walls. The picture frame in the bathroom, made of cheap plastic, was split. The bathroom tub glaze had a large ding in it. The tub itself was s… more

Stayed three nights over a weekend while visiting family. I was not very impressed. Housekeeping is not daily. The room had crooked floors and thin walls. The picture frame in the bathroom, made of cheap plastic, was split. The bathroom tub glaze had a large ding in it. The tub itself was slow to drain and filled with water as you showered. Despite being a lifetime diamond member with a room profile preference of "away from elevator," I was placed on the room immediately next to the elevator. On nights where the empty parking lot would suggest there were a lot of other rooms open. Not especially recommended.

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“Ok hotel. Weird breakfast set up.”

Review This Hilton property only shows a few reviews on TA but there are more online. I rely heavily on reviews, so I want to let people know that up front. I stay in Hilton properties almost exclusively. This one was pretty basic. All of the staff were ‘ok’ with their interactions. One lady at the… more

Review This Hilton property only shows a few reviews on TA but there are more online. I rely heavily on reviews, so I want to let people know that up front. I stay in Hilton properties almost exclusively. This one was pretty basic. All of the staff were ‘ok’ with their interactions. One lady at the check in desk was the only one that stood out. She recognized me as a diamond member and gave me a thorough introduction to the place at check in. Room was fine, nothing special. Not dirty, but there’s evidence of water damage in the bathroom and the ironing board was really broken, unusable. I let housekeeping know and I think she was saying they would bring a new one (language barrier), but the room never got a new one. In fact, the broken one was left outside our door for the remainder of our stay. I don’t love the way they do breakfast here. I’d stay again if in the area but only because the other Hiltons in the area had really bad reviews that indicated this might be the best option in the area for someone who prefers a Hilton.

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“Review of Hilton Garden Inn Colorado Springs Briargate”

As loyal Hilton members, we always look forward to staying at your branded hotels, anticipating a quality experience. This was our first visit to Colorado Springs, and we had high hopes for our stay. Unfortunately, the check-in experience fell short of expectations. Doug, the front desk associate,… more

As loyal Hilton members, we always look forward to staying at your branded hotels, anticipating a quality experience. This was our first visit to Colorado Springs, and we had high hopes for our stay. Unfortunately, the check-in experience fell short of expectations. Doug, the front desk associate, lacked enthusiasm and professionalism in welcoming us or providing information about the hotel. His demeanor was noticeably more engaged in a basketball game than in assisting guests, which set a disappointing tone for our arrival. Our room itself was clean, comfortable, and well-maintained, though the layout felt incomplete—almost as if a piece of furniture was missing, leaving an unusually large empty space. Breakfast service and pricing were particularly disappointing. The cost did not align with the quality offered, as the selection consisted of items typically included complimentary at other hotels. For example, during our return trip, we stayed at a Sleep Inn for $100 per night, where the breakfast offerings were more substantial and of higher quality. Additionally, service was poor—the attendant was consistently unapproachable, creating an unpleasant start to each morning. During dinner, we encountered further service issues. A simple burger and fries order took over 30 minutes despite a nearly empty dining area, with only a few guests at the bar. The meal itself was acceptable, although a requested modification was ignored. The server appeared disengaged and struggled with orders, similar to the issues observed at breakfast. One positive note from our stay was the recovery of a sentimental item—a treasured blanket we had left behind. However, the retrieval process was frustrating. Despite waiting eight hours after checkout, there was no proactive outreach from the hotel. When we inquired, we were told that housekeeping had not yet reported any lost items. Doug promised to follow up the next day, but once again, we had to initiate contact multiple times before finally confirming its availability. This lack of urgency in handling guest concerns was disappointing. The hotel's location is excellent, making it convenient for exploring Colorado Springs. However, given the overall experience—lackluster service, poor hospitality standards, and operational inefficiencies—it is unlikely we would choose to stay at this property again. Hilton has set a higher standard, and unfortunately, this location did not meet expectations.

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