Sonesta Es Suites Colorado Springs

“Lovely staff, comfortable stay, suited our needs”

I was there recently for a National Climbing competition with college students. There were 5 of us to a suite w/loft Room 724. To begin the staff was wonderful. They were so kind and always greeted us with a smile including the maintenance staff. They helped me get an extra large pot, baking sh… more

I was there recently for a National Climbing competition with college students. There were 5 of us to a suite w/loft Room 724. To begin the staff was wonderful. They were so kind and always greeted us with a smile including the maintenance staff. They helped me get an extra large pot, baking sheet and parchment paper so I could cook a large meal and always made sure if we needed anything extra towels or something at breakfast, they helped us and again, always with a smile. The reason for 4 stars is that the hotel itself is run down. But pros first: Pro: For the most part it was clean (ex: no spider webs or dust, clean bedding, towels, counters), most beds were comfy (see cons for one bed comment), kitchen was stocked with dish sets for 6 and we had just what we needed to cook. The kitchen worked out well. They lent us a basket ball that we signed out and they had cornhole. Just ask the front desk for the bean bags and balls. Cons: One of the queen beds was shorter then the other in the dbl room and needs a mattress replacement. It was not comfy like the other beds. One bedroom door had a large crack on it where it looked like someone did a karate chop on it to open the bedroom door. The tubs filled with water as soon as you turned it on so you stood in a foot of water by the time you finished showering. The kitchen sink also got clogged easily. There was a large stain that looked like a volley ball size grease stain on the couch. Stain on the ceiling, most likely from water/snow damage. We needed some light bulbs replaced but I forgot to tell the front desk. Grounds need a pick me up but we are just coming into spring so hopefully they plant flowers soon to brighten the grounds or coorporate should replace the planters with artwork. Recommendation to corporate: Please update the furniture (not just mattresses) and give the hotels more funds to do upgrades. Bathrooms also need a renovation. New tubs are needed and not just a fresh paint job. Please give maintenance a larger budget so they can do their jobs to full customer satisfaction.

less