Residence Inn By Marriott Glenwood Springs

“Below average for Marriott. Disappointing.”

We regularly stay in Marriotts, but this was the first time I felt compelled to highlight several issues with this particular hotel. It is a fairly new hotel, but they obviously cut several corners with the construction and maintenance. There are creaky spots in the hallway floors, broken tiles in … more

We regularly stay in Marriotts, but this was the first time I felt compelled to highlight several issues with this particular hotel. It is a fairly new hotel, but they obviously cut several corners with the construction and maintenance. There are creaky spots in the hallway floors, broken tiles in our bathroom floor, several marks (scratches and other signs of damage) on most of the walls, and we were put into a room with a dishwasher that was broken. We tend to do a lot of cooking while on vacation to help keep costs down, so this was a big inconvenience. We were not told the dishwasher was broken when we checked in, and the response when we called the front desk was, "Is that a problem?". We paid for a room with a working dishwasher, so, yes, that is a problem. They gave us a nice discount, but we shouldn't have had to ask. If you want to settle for "average", there are less expensive options in the area. This was disappointing for what we expect from a Marriott experience.

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“Not great”

This Residence Inn needs many improvements. The first thing is that they charge $15.00 per night for parking. Two of three of the nights there were no parking spots anywhere. We had to park the car at the Courtyard across from the Residence. When I asked for a credit for the parking the hotel refus… more

This Residence Inn needs many improvements. The first thing is that they charge $15.00 per night for parking. Two of three of the nights there were no parking spots anywhere. We had to park the car at the Courtyard across from the Residence. When I asked for a credit for the parking the hotel refused. Also on the first morning they had no eggs for the breakfast and they ran out of oatmeal. When we asked them to fill the oatmeal they added hot water to the tiny bit of oatmeal left on the bottom. When we asked about the eggs they said they did not have any. The pullout sofa bed in the room was horrible, all coils and no padding at all. My son had to sleep directly on the sofa which was also very uncomfortable and you could tell many had slept on it because it was very worn. They provide sheets for the pullout, one pillow and one thin blanket. Overall I would not recommend this hotel. Marriott could do better!

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“Beware of Deceptive Parking Practice”

There are definitely some positives to highlight about this hotel. The rooms are spacious, clean, and well-maintained—easily one of the better aspects of my stay. I also appreciated the fire pit area, which was a relaxing touch and a nice place to unwind in the evening. However, despite these high… more

There are definitely some positives to highlight about this hotel. The rooms are spacious, clean, and well-maintained—easily one of the better aspects of my stay. I also appreciated the fire pit area, which was a relaxing touch and a nice place to unwind in the evening. However, despite these highlights, I will not be returning for a couple of reasons. First, the breakfast area showed a lack of attention and care. The flimsy paper plates, dirty counters, and empty coffee pots made for a disappointing experience that didn’t match the quality of the rooms. But most importantly, I was surprised—and frankly frustrated—to discover a $15 parking fee added at checkout. There was no mention of this charge during check-in, in the app when I booked, or in the confirmation email I received. That email clearly stated a price that included all fees. This isn’t a downtown hotel or a high-demand area where parking is scarce. It’s a standard surface lot next to a strip mall in a remote location. Realistically, nearly 100% of guests are driving, so adding a surprise fee feels like a deceptive upcharge. After seeing multiple other reviews mention this exact issue, I’m disappointed that it continues. If management insists on this fee, it should be made very clear before booking—not tacked on after the fact. Better yet, simply include it in the nightly rate and be transparent about the cost. I’m writing in the hope that something actually changes. Until then, I’ll be booking elsewhere.

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