Vail Residences At Cascade Village

“Hotel was great, condo was not!”

We were torn between getting two rooms at the Grand Hyatt hotel and getting a condo at the Vail Residences. We booked the condo and it was the wrong call. I’m sure it varies by unit but we booked a 2 bedroom Platinum condo directly with Hyatt and we were given a 3 bedroom “Penthouse” unit that was … more

We were torn between getting two rooms at the Grand Hyatt hotel and getting a condo at the Vail Residences. We booked the condo and it was the wrong call. I’m sure it varies by unit but we booked a 2 bedroom Platinum condo directly with Hyatt and we were given a 3 bedroom “Penthouse” unit that was in a building attached to the hotel by a walkway. The hotel itself was great, we loved the lobby bar, ate dinner at the restaurant, loved the live music and had great service. Having the condo attached to the hotel was also really convenient. The condo, however, was just a huge disappointment. There was a full-size bed (not even a queen) in the primary bedroom, and the other two rooms were both downstairs with twin beds. The decor throughout was early 90s modern—really weird given the mountain setting and just cheap looking, uncomfortable and badly decorated throughout. I know there are 3 different levels of condos, this one was “Platinum” and Hyatt should not be renting these at that (or any) level until they are at a minimum redecorated and possibly renovated (the gearing system was really old and impossible to figure out, bathrooms were weird, etc…). We considered moving to the condo next door and it was no better. That said, the hotel ambiance and amenities were great and had we just been in regular hotel rooms at the Grand Hyatt, we would have been fine.

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“Kinda Meh”

We stayed in penthouse number 4 which is a platinum level and it was just okay. There were no napkins, paper towels, kitchen towels, dish soap, pot pad holders in the kitchen. The lighting was terrible - all the light bulbs need up leveled. The blinds in the main room and master bedroom didn't func… more

We stayed in penthouse number 4 which is a platinum level and it was just okay. There were no napkins, paper towels, kitchen towels, dish soap, pot pad holders in the kitchen. The lighting was terrible - all the light bulbs need up leveled. The blinds in the main room and master bedroom didn't function properly so the view was obscured. Nice amount of space and the bathroom showers were great. We were there during mud season so paid a reasonable rate but otherwise would have been disappointed.

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