Hilton Stamford Hotel & Executive Meeting Center

“Family weekend getaway !”

I would still to give this property five stars but as a Hilton team member I booked my reservation under the team member rate and I was told that my reservation was not in the system and came up in OnQ as a whole bunch of hashtags and symbols. There was a lovely gentleman from front desk agent tha… more

I would still to give this property five stars but as a Hilton team member I booked my reservation under the team member rate and I was told that my reservation was not in the system and came up in OnQ as a whole bunch of hashtags and symbols. There was a lovely gentleman from front desk agent that did what he was supposed to do and call his superior to assist him. Let me start with Mr. Rackoff ... it was the most un pleasurable experience that I've ever experienced in my life. He told me he was unable to assist me in offering me my team member rate as I showed him my Hilton IDs to confirm that I am a Hilton employee and I booked directly through the Hilton team member application online. he explained to me that there is an integration issue they have been experiencing since they joined Doubletree. I told him that this was an inconvenience because his pre-shift should've consisted of him scrubbing his reservations to pinpoint what reservations looked faulty and to be told that my room type was no longer available and I could not be honored the team member rate. He said that I would need to book directly through the application again in order for me to get the rate and so I did and-he told me that there was nothing that he can do to help me and his superiors would not allow that whatsoever. I explained to him that I am a team member and so I proceeded to call corporate of which they confirmed that I am a team member andthere shouldn't be any reason why I was not awarded the team member rate. Somehow Hilton connected me to Mr Rackoff of which he explained that he told me twice before that he was unable to do anything for me and that's just the way it will be. I was traveling from New York to Connecticut with a newborn and a four year-old and my partner we intended on staying in a double queen bedroom and unfortunately I was not accommodated and had to pay $442 for two nights. He told me that there was nothing that he can do other than giving me $150 off and that's about it. When I spoke to him on the phone after being connected with corporate I explained to him that I'm well aware of the procedures that he has to take because I've worked in accounting for quite some time and Mr Rackoff proceeded with a snarky remark and said that if I wanted his whole backstory he can give me a history of the hotels that he's worked at. I told him the reason of this call was for me to get accommodated not to argue on the phone with someone. Fast forward to check out Abigail mighty was able to assist me and was very understanding. She didn't have to apologize but instead she did and understood and was also there to help me verify on the phone that I am an indeed Hiltonteam member and I should've been treated much more better than what I experienced with Mr. Rockoff. I did not come with the intentions to argue with anyone but just to simply enjoy a stay that I always look forward to whenever I come to Connecticut while visiting family. I felt super inconvenienced especially traveling with my three month old daughter and my four year-old daughter all this way to be told that I couldn't be helped and given snarky remarks. With that being said please give Abigail mighty a raise and please consider her for other opportunities within Hilton that she may excel in all that she does. You can definitely sense that Abigail has a strong passion and desire to want to be a part of a team and set a good precedent at the front office.

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