Homewood Suites By Hilton Hartford Windsor Locks

“Surprisingly good”

I was pleasantly surprised. The room was spacious and clean. The breakfast service was excellent. The location was ideal. The shower water would not warm up on the day that was more crowded. Overall the staff was pleasant and helpful and I will stay there again.

“NO AIRPORT SHUTTLE DESPITE PROMOTING IT ON THEIR WEBSITE!”

Let me be brief. Hotel advertises a complimentary airport shuttle. They no longer offer that service though the hotel website continues to promote it That is DECEPTIVE. This hotel also places a TWO HUNDRED FIFTY DOLLAR hold on your credit card for 'incidentals' That is absolutely ridiculous. Wha… more

Let me be brief. Hotel advertises a complimentary airport shuttle. They no longer offer that service though the hotel website continues to promote it That is DECEPTIVE. This hotel also places a TWO HUNDRED FIFTY DOLLAR hold on your credit card for 'incidentals' That is absolutely ridiculous. What the hotel is really using the $250 for is a security deposit to protect themselves should people decide to 'party' in the rooms there. As a Hilton Silver Honors member I would definitely not return to this property. There are better choices in the area.

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“A very outdated hotel”

It’s hard to give this hotel a decent review when we were only here for 12 hours, prior to boarding an early morning flight out of Hartford the next day. That being said, and without taking advantage of any of the amenities (including breakfast), our stay was definitely only average :( Friendly en… more

It’s hard to give this hotel a decent review when we were only here for 12 hours, prior to boarding an early morning flight out of Hartford the next day. That being said, and without taking advantage of any of the amenities (including breakfast), our stay was definitely only average :( Friendly enough welcome upon arrival, but no recognition of HH status (I’ve given up on that at most places now, lol) and I had to ask for directions to our room (there are six buildings on the property and I didn’t have a clue where to start!) — they weren’t proactively provided. Our room was large, spacious and clean (enough), if not a little outdated. Super comfy, clean bed — and I would have slept well if it weren’t for the constant noise throughout the night (from airplanes to people in the parking lot to other guests in the hallway to garbage trucks), and then a strong stench of marijuana emanating from a neighboring room on the second floor as we were checking out at 4.30am. At one point in the evening I messaged the front desk as we couldn’t get the WiFi to work, but they didn’t respond for almost 2 hours. Flushing the toilet in our bathroom was also a challenge — we had to hold it down for about 20 seconds for it to flush! Horrible design on the bathroom sink too — it’s so shallow the water splashes everywhere! One final note is that my husband was disgusted by the very stained couch in the lounge room — to the point he refused to even walk near it. This place could definitely do with some upgrades and furniture replacements.

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