Henlopen Oceanfront Hotel

“Nice location, terrible service”

The location is prime on the boardwalk, and further down so it's not crowded. The downside- service is hit or miss. Second time staying but not sure there will be a third. Housekeeping was inconsistent- 1 day didn't come at all. I was annoyed but mainly just wanted towels, asked multiple times… more

The location is prime on the boardwalk, and further down so it's not crowded. The downside- service is hit or miss. Second time staying but not sure there will be a third. Housekeeping was inconsistent- 1 day didn't come at all. I was annoyed but mainly just wanted towels, asked multiple times for towels- but they never arrived. The next day housekeeping came but still no towels, which was frustrating. Then the third day they stocked towels but didn't make beds, or replace soap, we ran out of toilet paper- for 5 days our room was not fully made up Or stocked once- one aspect was completed and five others completely ignored, which was very frustrating. Our key cards stopped working 3 times, worked for a day then failed- we had to keep replacing them. Minor things like this add up, constant trips to front desk for new keys, multiple request for towels- especially when traveling with children , these hiccups add up. My son is in the shower and we notice again- no soap, run down stairs, etc... I was also put off, one of the many times I went down because we needed soap or shampoo or towels, the woman in front of me was checking in, same class of room as myself, she was asked what floor she would prefer- she lucked out with top floor . I mean I would have loved that too, but I wasn't asked. Nice location but terrible service

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“Beach Front Convenience”

The hotel staff was wonderful. Very friendly, and helpful at every step. It’s an older beachfront hotel that has been maintained well over the years, but there are some aspects that make the hotel a little less than wonderful. The location is perfect. Far enough from the downtown area but close en… more

The hotel staff was wonderful. Very friendly, and helpful at every step. It’s an older beachfront hotel that has been maintained well over the years, but there are some aspects that make the hotel a little less than wonderful. The location is perfect. Far enough from the downtown area but close enough to walk. Near the lovely park for a nice stroll into town. But the onsite parking is SUPER tricky. The spots are very tight and difficult to maneuver, so some vehicles (especially larger trucks) tend to take up multiple spots. Just prepare to have a tight squeeze and a helper direct you so you don’t cause damage. Be prepared for a lot of noise. We could hear conversations clearly happening in the halls. The coffee machine in the lobby is fantastic! They even had small muffins for us each morning. For the price, we expected a little more in terms of amenities. At least a safe in the room.

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