Home2 Suites By Hilton Florida City, Fl

“Great Stay”

If you need a home base while exploring the southern part of Florida, this hotel is a great option. The rooms and entire facility are spotless. The staff is very friendly. The pool area is so well-designed you forget you’re near a major road. The rooms are large and comfortable. There is free on-si… more

If you need a home base while exploring the southern part of Florida, this hotel is a great option. The rooms and entire facility are spotless. The staff is very friendly. The pool area is so well-designed you forget you’re near a major road. The rooms are large and comfortable. There is free on-site laundry that is monitored by staff so other people’s clothes don’t sit too long and slow down the process. The gym is large, full of natural light, and has new equipment, including Peleton bikes. Breakfast has a lot of options. Coffee/tea bar is available 24/7. There is ample parking.

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“Sebastian was great!”

Sebastian is an asset to your company!!! he treated our entire team with respect kindness, and even made Cuban coffee for us daily! It was very rare to see that type of service!!

“Feels like Home!”

From the minute we walked in we felt like home! We were greeted and given so much information and asked if there was anything else we needed. The laundry is a bonus… supply your in soap and laundry is available! We enjoyed time in the evening around the fire pit, the workout room is excellent and t… more

From the minute we walked in we felt like home! We were greeted and given so much information and asked if there was anything else we needed. The laundry is a bonus… supply your in soap and laundry is available! We enjoyed time in the evening around the fire pit, the workout room is excellent and the breakfast always appreciated, but get there early for the freshest food and best selection of make your own breakfast sandwich meats, biscuits and eggs. The farm fresh yogurt is amazing - add blueberries and granola! Love the spacious rooms and the overall home feeling anytime we stay at a Home 2.

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“Did not get the room that we reserved and paid for”

We booked this hotel for its close proximity to the Everglades and Biscayne National Park. It was easy to get to the park visitor centers and the location was a good home base for exploring the parks. We also like how spacious the rooms are at Home2 Suites and that they include a kitchen. Free use … more

We booked this hotel for its close proximity to the Everglades and Biscayne National Park. It was easy to get to the park visitor centers and the location was a good home base for exploring the parks. We also like how spacious the rooms are at Home2 Suites and that they include a kitchen. Free use of the laundry room and free breakfast were also convenient. The room was comfortable and spacious, but looked a little worn down. Everything was functional and fine for a two night stay. The reason I give this hotel a lower rating is because there was an unresolved issue with the room. On the day we arrived we were downgraded from the room type that we booked two months in advance without any notice or explanation. The staff at the front desk kindly apologized, but couldn’t explain why it happened and said they weren’t empowered to do anything about it. We were told that the manager was the only one who could do anything and she would contact us. She never did, not during our stay or after our stay. It felt unfair to not get what we reserved and then be charged the same price for the downgraded room type. Hilton customer service helped to compensate for the inconvenience when I called them a week after our stay after never hearing from the hotel manager. I’ve never had an issue at a Hilton hotel before that wasn’t resolved right away or at least during my stay, so I know this isn’t typical for a Hilton property. We will stay at a different hotel the next time we are in the area.

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